HR Generalist/Advisor (Req # 1757) - SugarCRM

Job Title: HR Generalist/Advisor (Req # 1757)
Job Location: Solihull, United Kingdom
Job Listing URL: https://jobs.lever.co/sugarcrm/9922156e-f37b-4c9b-aa43-afd939837cf3
Job Description: About sales-i UK Ltd., a SugarCRM Company

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

Where do you fit?
As an HR Generalist/HR Advisor, you will support the day-to-day People operations for our UK team and contribute to creating a positive and connected employee experience for our hybrid workforce. You’ll also provide light support to our small employee populations in France and Germany, and act as the main point of contact for keeping our UK office running smoothly.

This role is well-suited for someone with a solid foundation in HR looking to deepen their generalist experience, gain exposure to light-touch business partnering, and play a hands-on role in creating a thriving office culture.

**This role requires on-site 4 days a week for close collaboration with the team and office**
Impact you will make in the role:
People Operations & First-Line Support (UK-focused):
Serve as the first point of contact for UK employees and managers for HR guidance, policy clarification, and day-to-day people support
Partner with managers on performance, conduct, absence, and employee relations issues—escalating complex matters as appropriate
Own the UK onboarding and offboarding process, ensuring a consistent and high-quality experience for employees and managers
Support annual People programs such as performance reviews, compensation cycles, and engagement surveys
Maintain accurate HRIS records and employee files, ensuring compliance with UK and EU data regulations
Support the continuous improvement of People processes and documentation to drive consistency and scale

Office Coordination & Employee Experience:
Lead the smooth running of our UK office, coordinating supplies, post, visitors, and working with vendors as needed
Support health & safety practices in the office, working with internal teams and external providers
Organise in-office events, meetings, and team connection moments that support our hybrid culture
Work closely with IT, Facilities, and the People team to ensure new hires have what they need for day one
Help promote a positive and inclusive workplace experience for hybrid and remote employees

Regional HR Support & Collaboration:
Provide basic HR coordination for employees in France and Germany (e.g. onboarding steps, document gathering, or FAQs)
Partner with the Eastern Europe HR Manager to offer coverage during PTO or busy periods
Contribute to regional policy updates, HR documentation, and compliance tracking as part of the broader HR team
Assist with regional projects or policy alignment work, with support from senior team members
What you will bring:
3+ years of experience in an HR generalist or advisory role, preferably in a fast-paced, hybrid or distributed environment
Strong working knowledge of UK employment law and experience advising managers in a practical, solutions-focused way
Strong ability to work independently while collaborating across regions and functions
Strong organisational skills with great attention to detail
Excellent communication and relationship-building skills; approachable and trusted by employees and managers alike
Enthusiastic about helping people feel engaged and supported in a hybrid work environment
Proactive, reliable, and happy to take ownership of logistics and office coordination
Experience using an HRIS and working with confidential employee data
Working knowledge of UK employment practices; CIPD Level 3+ desirable
Experience supporting or working with small international teams is a plus