Head of Marketing Operations - ManyChat

WHO WE ARE

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.

With 120+ teammates across three global offices — Barcelona, Yerevan, and New York — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale.

No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat helps businesses improve their ROI and grow faster.

WHAT WE'RE LOOKING FOR

Manychat is building out its marketing function and we’re looking to add a few key hires, one being our first Head of Marketing Operations. This role will play a pivotal role in optimizing processes within the marketing team, driving operational efficiency, and managing the MarTech stack.

WHAT YOU’LL DO

• Streamline and improve marketing processes
• Oversee our suite of marketing technology tools ensuring proper integration and utilization, and introducing new tools when appropriate
• Develop dashboards and maintain metrics that help drive the overall marketing strategy
• Collaborate with internal teams to drive alignment between marketing and company-wide objectives

WHAT YOU’LL BRING

• 8+ years of related experience
• Strong analytical skills
• Curiosity and a growth mindset
• Demonstrated ability to lead cross-functional projects
• Agency experience is a plus

WHAT WE OFFER

We care about your growth, well-being, and comfort

• Professional development budget for relevant conference tickets, training programs, or courses.
• Flexible benefits plan to choose the perks that fit your needs.
• Health insurance including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance.
• Hybrid work format to choose between home and WeWork.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.