IT infrastructure

• Own and manage our cloud and on-prem IT systems

• MDM, IAM, SSO/MFA

• EDR/Antivirus solutions, threat detection and response

• Cloud-based email and collaboration

• Cloud file storage services, permissions management, access provision

• On-prem and cloud network setup and configuration (wired/wireless)

• On-prem and cloud server management

• VPN solution management (micro-segmentation, policies and rules)

• Integrations between various IT systems

• Linux and macOS endpoint management

IT services delivery

• Manage IT services delivery, ticketing system, IT support requests, act as a point of contact for on-site/remote end-user support in our offices in Germany and remote support in US (California) and APAC region

• Execute IT onboarding/offboarding of full-time employees and contractors

Information security and compliance

• Own and maintain controls and formal ISMS (information security management system) compliant with ISO27001 and TISAX standards

• Act as a main point of contact for information security audits with third parties and auditors

• Provide necessary information for customer information security questioneers

• Information security incidents management and readiness

• Disaster recovery and business continuity

Strategy and collaboration

• Define and execute IT and infosec roadmap and strategy

• Manage IT suppliers and vendor relations, act as a point of contact with various suppliers, manage renewals, cancellations, pricing negotiations

• Collaborate with engineering and DevOps on various projects

• Collaborate and oversee AI-related controls and secure AI solutions implementation

• Support of business applications for various business functions (sales, HR, legal, etc.)

• Document formal IT processes and policies, create new policies and update the existing ones

• Bachelor’s degree or higher in computer science, engineering, or a related field — or equivalent work experience

• Fluent in English and professional German language proficiency (minimum B2 level) are required

• At least 7 years of experience in IT with a combination of hands-on, IT support and managing IT function, establishing policies and processes, and implementing IT solutions end-to-end

• Ability to coordinate work across different time zones and regions

• Experience in administration of various systems such as Google Workspace (Gmail, GDrive, Chat), JumpCloud (or similar MDM/IAM), Microsoft 365 (Azure/Entra, SharePoint/OneDrive/Teams)

• Experience in end-user devices management (centralized updates/patching, policies, encryption), deep understanding of Linux and MacOS management

• Experience with SSO/MFA implementations

• Experience in network management (Aruba, Fortinet, Cisco, Zscaler), solid understanding of network protocols, TCP/IP and OSI models, routing, DHCP, DNS, etc.

• Experience in setting up and managing servers on-prem: virtualization, IPMI, RAID array management, specifically Linux servers

• Solid understanding of AWS fundamentals (EC2, EBS, RDS, IAM)

• Basic scripting skills is Bash, PowerShell, (Python knowledge is a plus)

• Backup and restore best practices

• Experience with monitoring and logging solutions