Customer Experience Specialist
About the Job
Role: Front Desk Receptionist
Location: On-site (Costa Mesa, CA)
Employment Type: Full-Time
Compensation: $17 - $23/ hour
About Ever
Ever is building the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers across the nation, both online and offline.
Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech & automotive professionals from Uber, Tesla, Rivian, Lithia, Penske, Carvana, Lyft, Meta, J.P. Morgan, BCG, and more. After our recently completed Series A financing, we have raised $100M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent to join our mission of building the next-generation auto retail platform.
What You’ll Do
- Greet and check in scheduled guests upon arrival for their appointment slots
- Coordinate with assigned EV Consultants for seamless handoff for sales consultations and delivery pickups
- Ensure every guest receives a welcoming, professional, and efficient first impression
- Manage and maintain the daily schedule for test drives and vehicle deliveries
- Monitor showroom traffic and proactively communicate with the sales team to minimize wait times
- Confirm appointments and communicate any delays or changes in real time
- Facilitate final vehicle key hand-offs during delivery appointments
- Collect guest feedback on their delivery experience
- Educate customers on post-sale support via support@evercars.com, including 90-day warranty processes
- Set clear expectations for follow-up communications and review requests
- Proactively follow up with recent buyers to encourage positive reviews on Google, Yelp, and other platforms
- Maintain a clean, organized, and professional front desk and lobby environment
- Ensure the “Coffee Zone” is stocked, clean, and welcoming for guests
- Answer and route incoming calls, emails, and inquiries
- Accurately track customer visits, appointments, and handoffs in internal systems
- Support sales and operations teams with administrative tasks (data entry, paperwork, filing)
Qualifications & Fit
- 2+ years of experience in a front desk, receptionist, retail, or customer-facing role
- Strong communication and interpersonal skills with a customer-first mindset
- Highly organized with the ability to multitask in a fast-paced environment
- Reliable, detail-oriented, and punctual
- Ability to operate with ownership and minimal supervision
Technical Skills
- Familiarity with Google Workspace (Docs, Sheets, Calendar)
- Experience using CRM or scheduling tools is a plus
- Comfortable using Slack or similar communication tools
Preferred Qualifications
- Experience in automotive, dealership, retail, or hospitality environments
- Bilingual (English + Spanish or other languages) is a plus
Benefits
- Competitive hourly pay
- Health, dental, and vision insurance
- Flexible / Unlimited PTO
- 401(k) plan
Why Ever and This Role?
- Be the face of the customer experience at a fast-growing EV retail company
- Play a critical role in customer satisfaction and delivery experience
- Work at the intersection of operations, hospitality, and EV retail
- Join a high-growth, high-ownership team building the future of automotive retail
