Fraud Operations Specialist - PayJoy

Monitor and analyze the performance of our partners, identifying potential misconduct and fraudulent activities while ensuring compliance with fraud prevention strategies and procedures.

Investigate and resolve fraud cases reported across our main products, ensuring accurate and timely documentation.

Develop and implement fraud prevention strategies and procedures.

Collaborate with Customer Support, Product, Engineering, and Operations teams across different countries to identify and mitigate fraud risks.

Conduct periodic fraud risk assessments and provide recommendations for improvement.

Prepare and present detailed reports on fraud trends and prevention measures when requested.

Support the training and development of team members in fraud prevention and detection.

Experience in fraud prevention, with a focus on onboarding, core fraud, behavioral analysis, and risk indicators.

English or Spanish proficiency is required — the candidate must be able to communicate fluently, both verbally and in writing, in professional and technical contexts.

Proficient in SQL — ability to understand, write, and develop queries.

Knowledge of BI tools (Hex is a plus).

Technical degree completed or higher education in progress in related fields such as Business Administration, Finance, Engineering, or similar areas.

Strong analytical and problem-solving skills, with a sense of autonomy to execute delegated tasks and take ownership of assigned projects.

Experience using fraud detection tools and software.

Strong learning ability.