Experienced Technical Program Manager - AI - Plaid

Job Title: Experienced Technical Program Manager - AI
Job Location: San Francisco
Job Listing URL: https://jobs.lever.co/plaid/04276e20-6c19-44f3-ba8c-64bf807ad273
Job Description: We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The Technical Program Management (TPM) team ensures successful and efficient execution of highly complex and business-critical technical projects, driving innovation and delivering high-quality products and services. TPMs think strategically, accelerate time to market, manage risks, and drive scale and efficiency, acting as force multipliers within the organization.

This role will work across Engineering, Product, Legal, Compliance, and GTM teams in support of Plaid’s AI strategy. At Plaid, we believe artificial intelligence (AI) will accelerate our mission of delivering financial freedom for everyone by making our products smarter, and transforming how we build, support, and scale them. Over the coming years we expect the way our customers discover and build with financial infrastructure to change rapidly. This is a unique opportunity to help define how AI is adopted at scale in FinTech — responsibly, ethically and transparently.
Responsibilities
Drive execution of Plaid’s highest-priority AI initiatives, from internal pilots to AI-powered product features and foundational infrastructure.
Translate broad AI strategy into clear, actionable roadmaps with measurable outcomes.
Build and operate a cross-functional program model that aligns teams on goals, guardrails, and execution rhythms.
Identify and resolve cross-team bottlenecks, risks, and misalignments—bringing structure and clarity to fast-moving, ambiguous spaces.
Partner with Legal, Compliance, and Security to ensure responsible AI development and adherence to internal and external standards.
Stay ahead of trends in the AI ecosystem, surfacing relevant technologies and practices that can accelerate Plaid’s strategy.
Foster knowledge sharing and build repeatable execution patterns to scale AI adoption across the organization.
Requirements
10-15+ years of experience in technical program management, software engineering, product management, or a related analytical field.
Proven success leading complex, cross-functional programs in fast-moving or emerging technology areas.
Strong technical understanding and ability to work closely with engineering teams on system architecture and data infrastructure.
Exceptional communication and leadership skills, with a track record of influencing across diverse stakeholder groups.
Demonstrated ownership mindset—comfortable navigating ambiguity, driving clarity, and delivering results.
Nice to Haves
BS/BA in Computer Science or related technical discipline.
Prior experience with cloud infrastructure, security, testing, reliability, or change management programs.
Familiarity with AI/ML technologies and their application in fintech.
Background in API product systems or data-intensive platforms.