All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the role:
As an Engineering Manager, you manage 1-2 teams, demonstrating strong domain ownership over product features, frameworks, and timely delivery. Leveraging expert knowledge in the Auth/Identity field, you guide teams through undefined issues, shape tactical change management, and ensure the 24/7 health of services.
What you’ll be doing:
Safely deliver modern identity features by enforcing a "secure-by-default" culture with strict testing and progressive rollouts.
Act as a proactive systems-planner, bridging high-level vision and tactical alignment by negotiating complex downstream dependencies (network, database, devices) far ahead of development cycles.
Steer the architectural roadmap to transition components into scalable, cloud-native frameworks and drive scalability initiative to handle queue spikes, database at scale, and data-residency requirements.
Evolve core directory protocols (LDAP/RADIUS) to handle increasing enterprise traffic spikes by transitioning existing systems into highly scalable, self-healing cloud architectures.
Key Responsibilities:
Manage 1-2 teams of experienced professionals, exercising responsibility for staffing, budgets, and consistently delivering medium-term outcomes on predictable timelines.
Integrate with teams to earn technical respect, establish psychological safety, provide real-time coaching for career growth, and aggressively resolve priority conflicts to keep teams unblocked.
Establish deep operational oversight with rigorous, non-negotiable release protocols.
Build collaborative stakeholder relationships and execute tactical change management strategies with urgency to remove barriers and solve complex problems.
Act as a hands-on expert for auth services, directing via raw metrics and maintaining transparent cross-functional communication.
Integrate automated AI workflows for routine tasks to free up engineering bandwidth.
Champion Spec-Driven Development governance where engineers use robust specs and AI code-assistants (Cursor/Copilot), while retaining strict accountability for test coverage and code quality.
Provide clarity by articulating how the team's work fits into wider departmental goals to ensure crystal clear direction.
We’re looking for:
12+ years of software engineering experience, including 8+ years as an Individual Contributor (scaling to Staff Engineer or Tech Lead) and 4+ years in direct Engineering Management.
Domain expertise in Identity & Access Management (IAM), authentication protocols, and related platform architecture.
Demonstrated ability to apply sound technical judgment to navigate ambiguity, resolve complex problems, and drive decisive courses of action in high-stakes environments.
Preferred Qualifications:
University Degree or equivalent experience.
