Customer Success Manager - AirSlate

At airSlate, our journey began in Boston, USA, in 2008. What started as a single product with 3,000 customers has grown into an influential tech company with 1000+ team members across six offices worldwide. In 2022, airSlate reached a total valuation of $1.25 billion and became a 'Unicorn 🦄'. But even as we scale, team members remain our most valuable asset. That's why we've built a company that excites people about their work.

We develop products that serve over 100 million users with no-code workflow automation, electronic signature, and document management solutions. The company's portfolio of award-winning products, signNow, pdfFiller, DocHub, WorkFlow, Instapage, and US Legal Forms, empower teams to transform how their organizations run digitally.

Customer Success plays a pivotal role in onboarding, implementation, growth, renewal, and expansion of our airSlate customers. This CSM will have roughly 150 Mid-Market sized customers to serve as the primary point of contact for new customer onboarind, user training, and business reviews. The Mid Market CSM with also help guide the customer through growth and expansion opportunities through a deep understanding of their workflow requirements and desired business outcomes. The Mid Market CSM is accountable for metrics like Net Recurring Revenue, Logo Retention, and Expansion/Add on ARR.

Salary range (on target earnings): $100,000/yr — $105,000/yr