Who we are
Hi there 👋 We’re Ethena, compliance training that customizes itself to you. Ethena combines top-rated training content with intelligent AI that builds and adapts training to reflect your company’s unique brand, roles, policies, and risks, so it feels like your team, whether that’s hard hats or virtual meetings. From auto-assigning courses based on HRIS data to transforming your policies into interactive training in minutes, Ethena helps People, Legal, and Compliance teams launch in days (not months) and cut learner seat time by up to 60% with adaptive learning paths. Ethena supports 1M+ learners across 2,000+ organizations, with a 93% learner approval rating and 96% customer renewal rate. Over the past several years, we’ve delivered consistent, durable growth, including 120%+ net dollar retention, 95%+ gross dollar retention, and strong enterprise expansion across industries. Ethena has become a go-to compliance partner for modern, global organizations.
Beyond training, Ethena unifies core compliance tools, Hotline & Case Management, Policy Bot, and Phishing Simulator, into a single platform, with built-in audit trails and compliance controls teams can trust.
Trusted by teams at companies like Genesco, Asana, Pinterest, and Synaptics, it’s a great time to join us.
How we work
We’re a team that values diversity in all its forms and loves adding new perspectives. We ask thoughtful questions, challenge assumptions, and build with empathy, for customers and for each other. We care about craft, we love feedback, and we take ownership. We also embrace humor (yes, the puns are real), because doing serious work doesn’t have to feel so serious.
Our workforce is fully remote, and your personal working hours can be based on your own timezone. All team-wide meetings are scheduled to be inclusive of all North American time zones.
Who we’re looking for
Ethena is looking for a Customer Success Engineer who sits at the intersection of technical implementation, product expertise, and AI-powered workflows. This isn't a traditional CSM role — you'll be central to how new customers get onboarded and configured, using AI tools to move faster and build smarter than a traditional implementation function. You'll work closely with our Account Management team to ensure customers go live quickly, integrate deeply, and expand confidently.
We're hiring this role at either the Associate or Senior level. Apply once — we'll assess where you land during the process and match the offer to the experience you bring. Where expectations differ by level, we've noted it below. You'll have a manager invested in coaching you as you ramp.
What You'll Do
Own technical implementation for your book of customers — HRIS integrations, SSO setup, LMS connectors, API configurations, and assignment automation logic.
At the Associate level you'll start with mid-market accounts and grow into enterprise; at the Senior level you'll own complex enterprise implementations from the start.
Use, extend and build AI-powered workflows to automate repeatable implementation tasks (e.g., launch requirements, config QA, onboarding documentation generation)
Partner with AMs to run discovery on technical requirements during kickoffs and translate them into scoped implementation plans
Serve as the primary technical point of contact during onboarding, reducing time-to-value for new customers
Diagnose and resolve integration issues, working cross-functionally with Product and Engineering when needed
Work from our implementation playbooks and documentation, and flag where the process could be more efficient.
At the Senior level, you'll own improving them — using AI tooling like AI Training Builder, internal Compass workflows, and vibe-coding your own apps
Contribute to the scaled enablement motion by building reusable templates, guides, and self-serve assets
What We're Looking For
Experience in a Customer Success, CS Engineering, Solutions Engineering, Implementation Consulting, or Technical CSM role — ideally at a SaaS company
Hands-on technical experience with tools like HRIS platforms (Workday, ADP, HiBob), SSO (SAML 2.0), or API-based integrations — or a track record of picking up unfamiliar technical systems fast
Demonstrated use of AI tools to improve workflow efficiency and solve customer problems — not just "familiar with AI," but actually building workflows that save time and reduce manual work
Excitement to take troubleshooting work off an engineer’s plate and solve a problem yourself
Comfort operating in ambiguous environments and interest in building process where none exists
Strong written communication skills; you can explain technical concepts to non-technical compliance buyers
Passion for what we're building at Ethena and strong alignment with our core values.
Bonus: experience in compliance, HR tech, or legal tech
We're open to a range of backgrounds. If you're earlier in your career with strong technical instincts, or coming from an adjacent role and ready to go deeper on implementation, we'd like to see your application.
