Customer Success Associate - Lyra Health

Job Title: Customer Success Associate
Job Location: South Africa
Job Listing URL: https://jobs.lever.co/lyrahealth/617cdb57-ebca-4318-b1da-5f819a064637
Job Description: About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

Lyra Health is looking for a Customer Success Associate who will be responsible for supporting the systems and administrative demands of the Customer Success International Team. This includes having a passion for efficiency, data, systems and digital platforms. The role is a supportive function for the department so that as a team we are ensuring our customers’ successful launch and maintenance of their wellbeing benefit.
Key Responsibilities
Internal systems set-up
Setting up the complete customer record on Salesforce
Setting up initial customer invoicing and financial records
Setting up the customer configuration and access on Lyra systems
Preparing and submitting requests for Marketing Materials for new launches
Support for mass communications
Maintaining a Global Customer Distribution List: ensuring customer contacts are loaded and maintained on Salesforce to enable an up-to-date global customer distribution list
Internal systems bulk support
Maintenance of accurate customer headcounts on Salesforce by distributing headcount deadline reminders, and processing bulk headcount imports and updates
Supporting the Customer Success Operations Team Lead with Salesforce data quality assurance activities
Providing support to the Customer Success team through Salesforce troubleshooting
Supporting the Customer Success Operations Team Lead with a preparing for a potential Gainsight implementation in 2026
Minimum level of experience required (including any industry-specific experience)
Minimum of two years’ experience within an EAP setting.
Demonstrated experience of proficiency on relevant systems.
Advanced competence on relevant systems, such as G-Suite, Salesforce etc.
Minimum skillset required
Organised and tech-savvy
Continuous improvement mind-set Takes ownership and is a pragmatic problem solver
Ability to work without close supervision whilst ensuring key issues are escalated as appropriate
Flexible and adaptable to a fast-paced environment.
Ability to work to deadlines and under pressure.
About You
Ability to innovate and creatively solve problems in a highly collaborative manner.
Ability to prioritize and multitask.
Excellent computer literacy.
Passion for mental health.
Professional and quality orientated approach to work.
Enthusiastic, dynamic and collaborative.
Strong systems and quality focus.
Ability to work independently and as part of a team.
Ability to manage change and cope with ambiguity.
Gainsight experience would be advantageous.