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Customer Solutions Expert, German speaker - Pipedrive

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Job Title
Customer Solutions Expert, German speaker
Job Location
Portugal, Lisbon
Job Description
We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a customer solutions expert, German speaker to support our amazing customers at our Lisbon office. In this role, you’ll work with our fantastic support team to address all our customers’ questions and queries. If you love to help people and create an impact, get in touch, we’d love to meet you!
Your new adventure:
  • Work with support team members to quickly and efficiently answer customer questions in a friendly, personable manner
  • Assist customers via live chat and on the telephone
  • Collaborate with other teams like product management and engineering to stay abreast of Pipedrive’s latest features
  • Identify the root causes of customer issues and offer appropriate solutions
  • Help Pipedrive grow by turning both existing and new customers into loyal fans

  • Does this sound like you?
  • Fluency in spoken and written German and English, other languages are a plus [e.g., Portuguese, French, Spanish]
  • At least one year of experience working in a customer-facing role
  • Excellent interpersonal and communication skills
  • Ability to multitask and chat with several customers simultaneously
  • Some knowledge of sales, for example, leads, opportunities, deal tracking and reporting
  • A good understanding of email systems, filtering, spam and e-mail integration
  • Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus
  • Confident working with helpdesk tools like Intercom, Freshdesk, Zendesk, etc.

  • Why Pipedrive?
  • A value-driven work environment where people come first
  • A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga, and BerlinA team serious about getting things done while not taking ourselves too seriously
  • A world-class working environment full of the usual nice perks and some more
  • Freedom to execute your ideas with a passionate and motivated team supporting you
  • Flexible working hours as long as you’re there for your team members
  • Lots of room for personal and career development, with internal and external training opportunities
  • Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, public transport card, technology, etc.)

  • Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.


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    Pipedrive Headquarters Location

    New York, NY

    View on map

    Pipedrive Company Size

    Between 500 - 1,000 employees

    Pipedrive Founded Year


    Pipedrive Funding Rounds

    View funding details
    • Series C

      $10,000,000 USD

    • Series C

      $50,000,000 USD

    • Series B

      $17,000,000 USD

    • Series Unknown

      $803,108 EUR

    • Series A

      $9,000,000 USD

    • Seed

      $2,400,000 USD

    • Seed

      $1,000,000 USD