Core Launch Manager - TripActions

As a Core Launch Manager within the Growth Organization, you will be responsible for the successful implementation and launch of our travel and expense platform with a portfolio of growth customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as a strategic project manager, consultant, and technical point-of-contact through configuration, launch and post launch support. This role will drive cross-functional partnerships with various internal teams within the Growth organization, including Sales, Account Management, Product, and Marketing.

What You’ll Do:

• Work in a high velocity and fast paced PLG organization.
• Launch new travel and expense customers on Navan within our core PLG segment.
• Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
• Work closely with the Account Executive team to align on launch and validate customer’s use case. 
• Manage pre launch alignment, configuration, customer go-live, user trainings, check in calls and launch review. 
• Lead smooth customer pass off to designated Account Manager post launch cycle.
• Meet or exceed launch revenue goals.
• Deeply understand Navan’s product offerings and understand what is necessary based on the customer’s use case. 
• Willingness to travel to customer sites for launch if necessary. 
• Collaborate with product, marketing and engineering teams to provide feedback and insights on launch processes to improve PLG approach.
• Participate in bi-weekly feedback sessions with the extended PLG team, contribute to respective PLG projects & initiatives. 

What We're Looking For:

• 1.5-2+ years of working experience within an account management, customer success, product focused role, or customer facing role. 
• Strong communication and presentation skills.
• Ability to work cross functionally with different teams and be proactive in finding solutions to customer inquiries.
• Technical: Ability to troubleshoot product issues and learn the necessary processes required. 
• Strategic: Digs deep with customers to understand their goals and thinks outside the box on improving processes. 
• Organized: Understands when to prioritize tasks, updates on launch status internally and handle multiple launches at once.
• Passionate about solving problems and providing feedback/insights to different cross functional teams.  
• Product Expert: Willingness to be a quick learner and be very product oriented (this is a very product focused role).  
• Highly driven individual who will bring high energy to the growing team, excited to contribute to customer’s initial success on Navan, passionate about career growth, is a team player and is stoked to add to a fun team work culture. 
• Bachelor’s degree preferred or similar work experience.