Command Center Specialist - Core Scientific

Who We Are

Core Scientific is a leading provider of infrastructure for high-performance compute in North America. Our mission is to accelerate digital innovation by scaling high-value compute rapidly, efficiently, and responsibly. We transform energy into high-value compute with unmatched efficiency at scale. The company is a $5 billion publicly traded company (NASDAQ: CORZ).

We power AI, HPC, and other next-generation data center workloads demanding exceptional computing power, in addition to our digital asset mining operations. We own and operate nine data centers in seven states, housing advanced infrastructure for our customers.

What sets us apart? We have an entrepreneurial culture, a "can-do" and collaborative attitude, and we own and control our infrastructure. These strategic advantages enable us to maintain operational excellence, increase efficiency, and rapidly deploy cutting-edge innovations developed by our team of experts.

Join us and accelerate your career alongside our groundbreaking journey. We seek smart, creative, and collaborative professionals who thrive in a fast-paced, result-driven environment. Ready to be part of something exceptional? Apply today and make an impact at Core Scientific.

Title

 Command Center Specialist 

Reports To

Manager, Command Center

The Job

The Command Center Specialist is responsible for monitoring all dashboards, datacenters, incidents, changes, while documenting and communicating all impactful events to the client as well as leadership. The Command Center Specialist is also responsible for surveillance of operations and will need to communicate day-to-day security issues, respond to and address security issues as they occur, and communicate and create detailed documentation of all incidents.

Responsibilities

• Analyze data and organize it accordingly and be an excellent communicator with the ability to speak and write clearly and accurately
• Monitor and evaluate price points regularly for hash price, energy, and Bitcoin
• Support all incidents, changes, and service requests within the data center space in a timely manner.
• Document all major incidents and notify all teams involved in recovery within the data center space.
• Draft concise and accurate situational reports. Prepare and present briefing materials.
• Ability to prioritize and multi-task in a fast-paced environment
• Professional demeanor and excellent interpersonal skills
• Work independently with little direct supervision
• Effectively listen to, understand, clarify, and resolve the concerns and issues raised by co-workers and leadership
• Coordinate with the managers on physical access control systems, identity management, facilities access, and access needs for special events.
• Monitoring of the data center space and reporting of any suspicious activity.
• Coordination with on-site teams to take necessary actions during emergency scenarios such as weather, fire, and active shooter.
• Work as a member of a team to continuously improve operational effectiveness, improve SOPs, and deliver support to the customer.
• Position requires long hours; night, weekend, and holiday work; and managing stressful situations and conflict resolutions.
• Foster open, respectful, and professional communication both within the team and with coworkers, teammates, and leaders across the organization.
• Performs other duties as assigned.

Qualifications

Required

• Associate degree in related fields of study OR 3 years of relevant, Data Center support experience.
• Expertise in MS Excel, Word, Power Point, etc.
• Strong understanding of the Windows operating system.
• Strong IT troubleshooting skills – network, platform, storage.
• Willing to learn new technologies and applications.
• Strong verbal and written communication skills.
• Experience with IP Cameras.
• Experience with Access Control.
• Experience or Certification(s) with Genetec Security Software.

Preferred

• Strong understanding of data center infrastructure.
• Experience with applications such as Confluence, Jira.
• Experience with Slack, Zabbix, Sigma, Zoom..
• Basic knowledge of data center principles.
• General electrical engineering knowledge.
• Understanding of ITIL service delivery concepts.

Location

 Austin, TX - Onsite

Travel  

Minimal travel between data centers may be required as needed.  

Work Environment 

This job operates in a data center, office, and shop environment. This role routinely uses standard maintenance equipment, including ladders, scissor lifts, forklifts, power tools, and voltmeters. While performing these duties, the employee will be exposed to hot and cold environments.  

Physical Demands  

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands, and lift up to 50 pounds.   

Position Type/ Expected Hours of Work 

This is a full-time position.

*** 12HR SHIFTS (3 days on, 4 days off; 4 days on, 3 days off) ***

Supervisory Experience

No