HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the HomeMade team.
About HomeMade
HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.
Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.
By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.
About the role
You’ll work collaboratively and proactively through telehealth to help customers stay safe and independent at home. You’ll triage clinical concerns with care, confidence, and clarity, providing expert clinical input to guide decisions.
Most importantly, you’ll be part of a forward thinking team reshaping aged care that genuinely values your knowledge and the impact you make every day!
Key Responsibilities:
Effectively deliver on all requirements of the Clinical Roster including:
Manage the clinical Inbox and task list
Triage the customer health and wellbeing notes for identification of, and response to, deterioration
Completion of Validated Assessment Tools (VATs)
Assist the other HomeMade teams via booked sessions to deliver clinical guidance and advice
Complete referrals for Comprehensive Nursing Assessments (CNAs)
Complete clinical reviews, formulating recommendations to promote health, safety and wellbeing for our customers, and supporting customers and their representatives to understand the recommendations and to make informed decisions to accept or decline recommendations
Review and respond to clinical escalations, and to incidents and complaints with a clinical component
Provide guidance and support to customers and their representatives on palliative care and advance care planning
Provide subject matter expertise and guidance on HomeMade clinical policies and procedures to contracted service providers
Uphold delivery of services in accordance with the Aged Care Act and Aged Care Quality Standards
Participate in, contribute to and implement clinical quality improvement and clinical risk management initiatives, as allocated by the Clinical Manager.
As directed by the Clinical Manager, provide clinical subject matter expertise and support to wider business.
Maintain practice alignment with the Clinical Governance Framework at all times
Maintain AHPRA registration and CPD requirements.
Work with the Clinical Manager to recognise opportunities for service innovation and take a proactive approach to implementation.
Promote a culture of best practice and shared knowledge by sharing your deep experience in the home care sector and the broader aged care system.
Your skills and experience:
AHPRA Registration as a Registered Nurse
First Aid certification
Experience in Home and Community Care, ideally with aged care clients
Strong clinical decision-making and case management skills
A warm, human approach and genuine passion for empowering others
Excellent communication and customer service skills
Bonus points if you know your way around self-managed or consumer-directed care
