About the Role
At Supporting Cast, we help your favorite podcasts—shows from leading publishers like NPR, SiriusXM, and NBC, as well as beloved independents—build sustainable businesses through paid subscriptions. We’re looking for a Podcast Success Associate to join our small, high-impact team and work directly with creators shaping the future of podcasting.
You’ll guide new partners through onboarding, help them launch, and support their subscription growth. Along the way, you’ll gain unique insight into the strategies behind some of the most successful premium podcasts in the world.
What You’ll Do
Onboard podcasters and publishers, guiding them through setup, launch planning, and early success
Serve as a trusted point of contact for the clients we work with, answering questions and troubleshooting technical issues
Create and improve support resources—FAQs, guides, templates—to help partners self-serve at scale
Share partner insights with our product and engineering teams to make our tools even better
Proactively check in with partners to drive adoption, grow subscriptions, and reduce churn
Assist with technical implementations—for example, helping publishers implement our WordPress plug-in or embedded solutions on their existing website
Help publishers migrate their offerings and subscribers from competing platforms
Must-haves
1–3 years in customer success, account management, podcast operations, audience development, subscription management, or other relevant field
A genuine customer-first mindset—you like solving problems, don’t shy away from demanding clients, and take pride in making partners feel supported
Excellent written and verbal communication skills
A problem-solving mindset: resourceful, curious, and eager to learn
Comfort with common productivity tools (Gmail, Slack, HubSpot, Notion, GitHub, Google Sheets)
An interest in using A.I. tools to help scale a fast-growing company
Nice to have
Experience with subscription or membership businesses (Patreon, Substack, etc.) and/or Stripe integrations
Familiarity with podcast publishing tools/workflows (i.e., RSS, hosting platforms—e.g., Megaphone, Omny, Acast, Art19, Simplecast, Libsyn, etc.—Apple Podcasts Connect, Spotify for Podcasters)
Knowledge of audience growth strategies in podcasting, newsletters, or the broader creator economy
Experience writing and executing audio promo campaigns and/or experience writing action-oriented copy (CTAs, subject lines, headlines, landing page copy)
Experience with common publishing, CRM, or analytics tools (WordPress, Mailchimp, Zapier, HubSpot, Google Analytics, Amplitude, etc.)
Experience working with engineers, product teams, and Agile planning frameworks
Why Supporting Cast
Help leading publishers and independent podcasters make great work on their own terms
Join an innovative, industry-shaping team. First we built one of podcasting’s earliest, most successful subscription businesses at Slate. Then, at Supporting Cast, we built a best-in-class technology that became the model everyone else followed.
Be part of the open podcast and open subscription movement, where publishers own their future
Help shift podcasting toward a revenue model that rewards quality and builds loyal communities
Enjoy competitive salary and benefits in a remote-first, mission-driven team
