Job Description

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we’ll deliver success:

As Shippo continues to scale its partner ecosystem, we need to ensure that our smaller but high-potential partners (i.e. the “long tail” of our portfolio) receive proactive, thoughtful support.

The Associate Partner Manager (APM) role is designed to nurture and grow these emerging partnerships, ensuring they feel supported, connected, and strategically guided as they scale. This role bridges the gap between operational excellence, organization, strong external facing skillsets and to ensure that Shippo’s tools, programs, and support are helping these SMB partners thrive.

By managing a wide portfolio efficiently and staying organized across many moving parts, the APM helps Shippo:

- Build a strong foundation of future strategic partners.

- Surface new “hidden gems” that could become category leaders.

- Strengthen our reputation as a responsive, growth-oriented partner to businesses of all sizes.

Shipping & Handling Responsibilities:

Provide high-quality partner support through excellent communication, research, and problem-solving for a large book of SMB’ partners that span a variety of different verticals.

Coordinate with internal teams (product, marketing, carrier operations, support) to resolve partner issues and execute on partner requests.

Maintain organized records of partner touchpoints, deliverables, and commitments across a large partner portfolio.

Identify marketing and promotional opportunities.

Engage with partners to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life.

Serve as an expert consultant to our partners; engage cross-functionally to drive your partner’s businesses and build effective relationships with partner stakeholders.

Drive contract renewals and upsell efforts by preparing materials, analyzing data, and helping identify potential growth opportunities.

Your shipping requirements:

2–4 years of experience in account management, customer success or partner management, preferably working with small to mid-sized businesses in eCommerce, logistics, shipping, or SaaS.

Strong organizational and time management skills; able to prioritize effectively and complete tasks reliably.

Demonstrated problem-solving ability: can identify issues independently and take initiative to resolve or escalate.

Comfortable working with data and tools to track metrics or identify trends.

Basic familiarity with APIs or technical systems, and interest in deepening knowledge about marketplaces, 3PLs, ecommerce platforms and order management solutions.

Clear, professional communicator with the ability to lead and take calls with executive level stakeholders at partner companies.

Team player with a customer-centric mindset and interest in building domain expertise.

Nice to have:

Exposure to the logistics, parcel ecosystem.

Experience supporting partner ecosystems, vendor management, or operational workflows.

Familiarity with performance monitoring tools, issue tracking systems, or CRM platforms.

Previous experience in a startup or fast-paced environment with a collaborative culture.

What's in the Shippo Package? (for US Only):

Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!

Take-as-much-as-you-need vacation policy & flexible working

One week-long company wide winter slow down

3 Volunteer Days Off (VTOs)

WFH stipend to set up your home office

Charity donation match up to $100

Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth

Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Associate Partner Manager - Shippo

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