- Job title
- Associate Director, Lab Operations
- Job location
- Boston, MA
- Job description
-
RESPONSIBILITIES:
- Develop, manage and scale the Lab Operations team; evangelize the work of operations and opportunities for efficient collaboration across the org.
- Advocate for the needs of your team and their work to unlock high-volume, high-quality research on site at WHOOP Labs Boston.
- Define and monitor key performance indicators (KPIs) to measure the effectiveness of program initiatives and track progress towards goals.
- Collaborate closely with research leaders to build a strong culture across WHOOP Labs and ensure strong ways of working between research execution and operations.
- Partner with program leaders across research groups, hardware, apparel, and product to evaluate roadmapping tradeoffs and efficiently manage team resources.
- Ensure clear communication across the team and stakeholders.
- Partner with the Research Manager to build the WHOOP Labs brand across the organization.
- Reports to the Director of Human Subjects Research
QUALIFICATIONS:
- 5+ years of experience in a Research Operations or Program Manager role, preferably within a health, research, or hardware product environment.
- 2+ years of experience managing a team
- Familiarity with agile methodologies, sprint planning, and backlog grooming processes.
- Data-driven approach to strategic planning, comfortable reviewing metrics and identifying ways to measure program success
- Experience collaborating across multiple functions including engineering, privacy/legal, research, recruitment, and product.
- Experience with ethical standards for human subjects research, including handling PII/PHI and participant risk assessment
- Experience with IRB submissions, clinical regulatory guidance, or GDPR is a strong plus.
- Strong organizational, communication, and documentation skills.
- Passion for health, wellness, and WHOOP’s mission.
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