Associate Client Relations - Insurance - Edge

At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global HR solution that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions.

By making hiring globally as simple as hiring locally, we provide businesses with access to a wider talent pool and help them accelerate their hiring process.

Spread across 4 continents, we’re a global team disrupting the norms of how people can work together.

Job Responsibilities:

•  Provide consistent, accurate and timely communication to clients (US based) through verbal and written correspondence
•  Call new and existing insureds for claims, quote and bind personal lines policies and retain accounts to deepen relationships with our client 
•  Take information from clients about coverage, exclusions and exposures; document electronic files accordingly
•  Respond to clients’ needs by producing binders, certificates, policies and other related items
•  Maintain client files in our Agency Management System for processing all transactions
•  Process daily incoming mail, emails, voice mails and faxes
•  Follow up to ensure timely responses
•  Renew policies by agency standards
•  Maintain client files accurately and consistently documenting conversations
•  Adhering to all other automation procedures
•  Handle cancellations with care, saving all accounts possible with adherence to E&O guidelines

What we are looking for:

•  Customer service or sales experience [this is not a sales position]
•  Ability to organize, prioritize and self-manage workload
•  Ability to work in a team environment, with a positive attitude and willingness to help others
•  Able to work under pressure and time constraints
•  Strong written and verbal English communication skills
•  Bachelors degree (4 year) is required 

Edge is a privately owned global company with a promote-from-within culture for talent development. Our #1 Value is based on the Edge Way, a fanatical client/team member experience and we pride ourselves on over-delivering. 

Edge is very proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Please visit https://onedge.co/why-edge/careers/ before applying and visit our social media http://instagram.com/onedge.co and http://linkedin.com/company/onedgeco 

#theEdgeWay

Job Type: Full-time - Subject to change based on Eastern/Central/ Pacific US Time Zone 

Salary:   ₡ 600,000 /month + benefits

*Please upload a CV that is in English. 

Requirement - 100 mbps fiber connection (or Entel 4G portable internet as a BACKUP)