Madhive is the leading independent and fully customizable operating system built to help local media professionals build profitable, differentiated, and efficient businesses. Madhive empowers sales teams to extend their reach into streaming and connects local advertisers with the communities they serve. Madhive’s platform provides the unique ability to reach local audiences at national scale, with premium supply partnerships and end-to-end tools for planning, targeting, and measuring full-funnel campaign outcomes. Powering campaigns for over 30,000 small and medium businesses per day, Madhive is driving the evolution of local media.
The Opportunity:
The Support Ops Specialist role manages the routing of client communications through our internal ticket system as well as various operational support tasks and basic SEM optimization functions. The team assists with the delivery and optimization of localized digital advertising campaigns using cutting-edge media buying tactics and technologies. Opportunities for advancement within the company are expected and encouraged.
What You Will Do:
This is a versatile role that supports the digital media buying operations team, which may include:
Manage and triage support requests through our email ticketing system and direct client requests to the appropriate teams
Register new users and manage account permissions
Process orders and facilitate client communications for Email marketing campaigns
Execute basic SEM optimization tasks
Learn the fundamentals of digital media buying operations and supporting technology
Ability to identify and report any critical or reoccurring customer service issues
Utilize effective time management and prioritization skills in order to handle a high volume of client communications
Data Entry and other ad-hoc tasks as assigned
Who You Are:
Strong computer literacy
Excellent written communication skills
Excellent attention to detail
Ability to wear multiple hats
Ability to work independently in a remote setting
Familiarity with Google Suite (specifically Gmail, Google Docs, and Google Sheets)
Bachelor's degree in Business, Marketing, another quantitative field, or equivalent work experience in an advertising operations role
Demonstrable history of personal achievement and work ethic
Strong desire to work in the advertising technology industry
Industry experience is preferred, but not mandatory
Compensation
The base salary range represents the minimum and maximum of the salary range for this position based on the primary location. The salary for this role is $30,000 - $40,000. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competency, experience, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work.
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
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We are Madhive
Madhive is a dynamic, diverse, innovative, and friendly place to work. We embrace our differences and believe they fuel our creativity. We come from varied backgrounds and think that’s important. Whether it’s taking ideas from previous lives and applying them in different ways or creating something completely new, we are all trail-blazing team players who think big and want to make an impact.
We are committed to cultivating a culture of inclusion and collaboration. We welcome diversity in education, culture, opinions, race, ethnicity, gender identity, veteran status, religion, disability, sexual orientation, and beliefs.
Please be advised that we will NOT be using third-party recruiting agencies for this search.
