AI Quality Assurance Intern

Cresta uses AI to turn sales and service agents into experts on day one, elevating the customer experience and growing the business. Cresta brings together industry-leading AI experts, proven leadership and top tier…

Location: Remote
Company size: 100–500
Posted: 2mo ago
Via: Greenhouse

Section II · Premium ProfileMembers only

01Comp band & equity packageLocked
02Seniority & experience requirementsLocked
03Interview process & rubricLocked
04Hiring manager & team contextLocked
05Growth trajectory in this roleLocked
06Offer & decision timelineLocked

Start free trial Sign in

7-day free trial · $25/mo · cancel anytime

AI Quality Assurance Intern · Cresta

View company profile

Job title: AI Quality Assurance Intern
Job location: Toronto, Canada (Hybrid)
Job listing URL: https://job-boards.greenhouse.io/cresta/jobs/5047260008
Job description: Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the role:

We are seeking curious, detail-oriented students to join our AI Delivery team as AI Quality Assurance Interns.
This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems.
Unlike traditional QA, this work sits at the intersection of:

AI behavior analysis

Intent recognition evaluation

Conversation quality assessment

Model output auditing

Light prompt testing and refinement

Responsibilities:

You will help ensure our AI systems act as intended, follow correct business logic, and provide accurate and safe outputs to end users.

As an AI Quality Assurance Intern, you will:

Execute structured test plans for AI Agent implementations

Validate that intents, entities, and workflows trigger correctly

Identify behavioral inconsistencies, misclassifications, or hallucinations

Review and validate AI-generated suggestions, summaries, and classifications

Provide actionable feedback to improve intent models and redaction/PII handling

Run bias, redaction, and transcription accuracy checks

Spot patterns or emerging issues across test sets

Contribute ideas for improving internal QA processes and tools

Qualifications We Value:

This is an excellent fit for students interested in:

AI/ML, NLP, or chatbots

Product quality and user experience

Linguistics, conversation analysis, or human–AI interaction

Exploring a career in AI evaluation, AI ops, or product QA

No advanced ML experience is required — just strong analytical thinking and curiosity about how intelligent systems behave.

Perks & Benefits:

$30-$50 per hour subject to taxes

Lunch can be expensed (up to $25) while working in the office.

PTO: 4 days

This posting will be used to fill a newly-created role.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.