AI Deployment Strategist - Magical

As an AI Deployment Strategist at Magical, you will play a critical role in bridging the gap between our cutting-edge AI automation platform and our customers’ needs. You’ll work directly with customers, helping them deploy, integrate, and optimize Magical’s solutions to drive business value. This role requires a blend of technical knowledge, problem-solving, customer engagement, and product customization to ensure the customer’s seamless adoption, success, and expansion over time.

What You’ll Do

• Build custom workflow configurations via AI prompting and internal tools to extend Magical’s capabilities for specific customer use cases.

• Provide technical guidance and best practices to customers, ensuring smooth onboarding and adoption.

• Build relationships with customers to understand their workflow challenges and design tailored AI-powered automation solutions using Magical’s platform.

• Deploy, configure, and integrate Magical’s automation technology with customer environments, including CRMs, EHRs and loan origination systems.

• Act as the technical liaison between customers and Magical’s product and engineering teams, capturing feedback and driving improvements.

• Troubleshoot and resolve technical issues related to deployments, integrations, and performance optimization.

• Be a vocal member, helping the engineering team build internal tools and documentation to streamline future customer implementations.

• Identify opportunities for customers to expand their use of Magical’s platform, upselling additional solutions and driving account growth.

Who You Are

• 3+ years of experience in solutions engineering, QA engineering, or similar technical background

• Deep AI prompting proficiency

• A top project manager. You can wrangle something fuzzy into a project plan and you’ll do whatever is needed to make it happen

• Familiarity with business process automation, workflow optimization, or AI-driven solutions is a plus

• Experience working with enterprise systems such as CRMs, EHRs, financial platforms, or loan origination systems

• Ability to manage multiple projects, engage with senior stakeholders, and communicate technical concepts in a clear and structured manner.

• Willingness and ability to travel to customer sites as required for setup and implementation.

• A self-starter with a strong ability to adapt, learn quickly, and thrive in a fast-paced, startup environment.

Who We Are

At Magical, we empower organizations to automate the complex, manual workflows that are essential to their operations. These workflows are the backbone of industries that keep the world running, yet many organizations remain burdened by resource constraints and outdated manual processes, hindering their efficiency and innovation.

Magical leverages AI and a purpose-built workflow automation platform to seamlessly transform long-form, multi-system workflows into fully autonomous processes. We enable teams to scale operations, reduce costs, and focus on what matters most.

Backed by leading investors, including Coatue, Greylock, Lightspeed and Bain Capital Ventures, Magical is reimagining the future of work by equipping teams with the tools to unlock hidden inefficiencies, automate with precision and achieve unprecedented operational scale.