Account Manager-Preventive Maintenance Accounts - Kelso Industries

Position Overview

Four Star Mechanical is looking for a dedicated Account Manager to focus on building and maintaining relationships with commercial, industrial, and residential clients. This position bridges sales, customer service, and technical support to drive revenue growth, ensure client satisfaction, and promote HVAC products, services, or solutions.

Key Duties & Responsibilities

Brand Representation

• Represent the company professionally in all client, vendor, and industry interactions.
• Act as a trusted advisor to clients by demonstrating industry knowledge and company values.

Customer Relationship Management

• Develop and maintain strong relationships with preventive maintenance clients to drive satisfaction, retention, and referrals.
• Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication.
• Resolve client concerns quickly and professionally to maintain trust and satisfaction.

Customer Retention & Satisfaction

• Maintain a preventive maintenance contract renewal rate of 90% or higher.
• Reduce churn by addressing issues early and delivering consistent value through services.
• Develop and implement a customer satisfaction tool to regularly monitor and improve client experience.

Internal Collaboration

• Work closely with service managers, estimators, and technicians to deliver on customer expectations.
• Participate in training and mentorship of junior sales staff or new account managers as needed.
• Align with project and service teams on scheduling, resource planning, and capacity management.

Operational Execution

• Ensure all preventive maintenance work sold is executable, profitable, and aligned with available operational resources.
• Support seamless handoffs between sales and operations teams.
• Monitor and manage service delivery timelines and quality standards.
• Develop and consistently optimize contract potential and ongoing management processes 

Revenue Growth

• Meet or exceed annual sales targets for:
• Preventive maintenance agreements
• Small retrofit projects
• System replacements or upgrades
• Identify upsell and cross-sell opportunities within existing accounts.

Qualifications

• 4+ years (or more) of HVAC/R industry experience
• Strong Written and Verbal Communication skills (Outlook)
• Highly motivated and detail oriented
• A proven track record of sales and selling skills experience
• Valid Driver’s license/driving record
• High School diploma or equivalent required.

Compensation & Benefits

Compensation: Based on experience

Benefits include:
• 401(k) with company match
• Dental, vision, and health insurance
• Paid time off
• Professional development assistance
• Referral program

Supplemental Pay: Bonus opportunities, commission pay, overtime, and signing bonus potential

Note

This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or skills required for the role.