Account Manager - Astranis

Account Manager

We are seeking a versatile, detail-oriented Account Manager to join our team in San Francisco. In this role, you will be the central hub for our satellite bandwidth customers, managing everything from high-level contractual deliverables to the granular details of revenue tracking. You will ensure our customers are supported, our engineering teams are aligned, and our finance department has a clear, accurate view of revenue.

Role

• Customer Lifecycle Management: Serve as the primary commercial point of contact, ensuring all contractual obligations are met and actions are tracked to 100% closure.
• Commercial & Revenue Ownership: Lead the response for customer commercial requests and partner with Finance to track, manage, and forecast revenue. You will be responsible for the accuracy of billing triggers and commercial data.
• Technical Troubleshooting & Coordination: Proactively "dig in" with engineering teams to understand the "why" behind technical issues. You won’t just pass messages; you will learn the mechanics of our satellite network to provide better context to the customer.
• Internal Orchestration: Navigate a fast-paced environment, working across Engineering and Product teams to prioritize customer questions and ensure timely delivery of services.
• Action Tracking: Maintain rigorous documentation of customer interactions, project statuses, and commercial commitments.

Requirements 

• 1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role
• A degree or professional background in a technical field (e.g., Engineering, Physics, Math, or CS) is preferred
• Financial literacy and strong comfort level with contracts and revenue tracking
• Genuine desire to go "under the hood”; you want to understand how satellite networks operate and aren’t afraid to ask engineers deep questions so you can better advocate for your customer
• Willingness to travel up to 20%

Bonus

• Experience translating "engineer-speak" into "customer-speak" without losing the nuance of the technical reality
• Experience working in a high-energy office environment and collaborating with engineers in real time
• Experience analyzing contracts or spreadsheets
• Strong execution skills and/or ability to drive a complex project to the finish line