Intercept Reviews

Surveys are fundamentally flawed for understanding a customer’s thoughts, feelings, and actions. Intercept uses mobile video and machine learning technologies to enable business leaders to effortlessly collect and interpret customer experience research at scale. Instead of capturing a customer’s feedback via surveys delivered long after an experience with your brand, Intercept captures that feedback at the instant the customer is experiencing it. All while providing a low barrier-to-entry for your company’s customer experience team and a simple, browser-based video response experience for your customers. Whether used for testing and improving physical products or for understanding and improving in-person experiences, Intercept is a digital ethnography platform that uncovers the stories and sentiment behind your actual customer's experiences. Ultimately allowing brand leaders to bring the voice of the customer into every decision that is made.