Copilot.CX Funding & Investors

Copilot is an automated customer experience platform for consumer electronics companies. It enables companies that manufacture these products to interact automatically with their entire customer base according to behavior, and improve the overall customer experience by analyzing and segmenting data from smart and connected consumer devices. Using data-science, Copilot automatically identifies and communicates with customers that are struggling with product setup and are likely to return it to the store. Copilot's rating engine interacts automatically with happy users at the right moment and encourages them to provide a positive rating and review of A product on the relevant store. By analyzing the way customers are interacting with their devices over time, Copilot identifies frequently and rarely used features, allowing companies to build better devices and applications fitted better to their customers’ needs. Companies can use Copilot to automatically reach out to customers who are likely to buy more consumables, accessories or subscription, with a personal offer tailored to each user according to their usage pattern.