Virtual Care Coordinator - Knownwell
View Company Profile- Job Title
- Virtual Care Coordinator
- Job Location
- Remote
- Job Description
- Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article.Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is transforming care for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling, and behavioral health services for people of any size. Our hybrid model combines in-person and virtual care to meet patients wherever they are. We’re rapidly expanding and building a national virtual care team to support patients across all 50 states.On-Site Requirements: Remote (U.S. Based)Schedule: Full-Time, Monday-FridayWe’re looking for an experienced Virtual Care Coordinator to join our growing team. In this role, you’ll support patients and clinicians across the country by managing virtual patient check-ins, handling inbox messages, and ensuring seamless care coordination in a fully remote environment. This is an ideal opportunity for someone with prior virtual care experience who is comfortable navigating EMRs and multitasking in a fast-paced, digital-first clinic in a health tech startup environment.This role reports to the Nationwide Virtual Care Practice Manager.Responsibilities:
- Conduct remote patient check-ins and pre-visit preparation including medication reconciliation, health history intake, and screening questionnaires
- Document medical information accurately in the EMR and prep charts ahead of clinician visits
- Communicate with patients regarding upcoming appointments, test results, and follow-up instructions
- Support clinicians during virtual visits by entering real-time documentation, assisting with orders, and coordinating next steps
- Coordinate care: manage referrals, prior authorizations, and medication refill requests
- Ensure prompt and professional communication with patients, clinicians, and care team members
- Collaborate with the virtual care team to identify and improve workflows
- Maintain a warm, inclusive, and professional patient experience aligned with knownwell’s values
Requirements:- High school diploma or equivalent
- 2+ years of experience in a virtual care, patient coordination, or healthcare support role
- Familiarity with virtual care workflows in a primary care or chronic care setting
- Prior experience supporting care in a multi-state, remote care delivery model
- Strong communication and organizational skills
- Comfort with remote tools, secure messaging, EMR platforms (Athena preferred)
- Tech-savvy, adaptable, and comfortable operating independently in a remote setting
- Knowledge of obesity medicine, weight management, or chronic care workflows (preferred)
- Familiarity with HIPAA-compliant telehealth platforms (preferred)
- Experience with Athena EHR (preferred)
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Knownwell Company Size
Between 10 - 50 employees
Knownwell Founded Year
2023
Knownwell Total Amount Raised
$30,500,000
Knownwell Funding Rounds
View funding detailsSeed
$4,000,000 USD
Pre Seed
$2,000,000 USD
Series A
$20,000,000 USD
Seed
$4,500,000 USD