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Trade Specialist I (Construction, Renovations, Plumbing, Electrical) - Lessen

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Job Title
Trade Specialist I (Construction, Renovations, Plumbing, Electrical)
Job Location
Scottsdale, AZ
Job Description
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

Job Summary
The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for significant and complex issues and queries, proactively resolving their daily challenges and providing expertise and knowledge both internally and externally.

What You'll Do:
  • *** Closing shift role 11:00 am to 8:00 pm Sunday/Thursday, work from home schedule ***

  • Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
  • Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
  • Develop and coordinate client and internal initiatives and special projects
  • Serves as a technical and subject matter expert resource for the department and leadership
  • Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
  • Proactively resolve significant and complex vendor and client issues; drive all issues towards resolution.
  • Provide support to other trade team members as required
  • Foster a positive work environment and collaborate effectively with all stakeholders
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned
  • Maintain CPD and awareness of trade / industry developments
  • Seek opportunities for continuous process improvement
  • You Should Have:
  • Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
  • SME in a specific relevant trade
  • 4+ years of experience in relevant field
  • Experience working in an FM, retail, buildings environment
  • Demonstrable experience of solving highly complex trade related technical issues
  • #IND1
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    Lessen Headquarters Location

    Scottsdale, AZ

    View on map

    Lessen Founded Year

    2019

    Lessen Total Amount Raised

    $735,000,000

    Lessen Funding Rounds

    View funding details
    • Series Unknown

      $500,000,000 USD

    • Series B

      $30,000,000 USD

    • Series B

      $170,000,000 USD

    • Series A

      $35,000,000 USD