JOB DESCRIPTION

Title: Ticket Sales & Service Representative - Minnesota

Department Code & Name: 90404- Event Operations

FLSA Status: Non-Exempt

Location: Remote (U.S.-based) - located in Minneapolis/St Paul, with need for possible travel, especially in-season.

Job Summary:

We are seeking a motivated and energetic Ticket Sales & Service Representative to join our ticket sales team. This full-time, non-exempt hourly role offers an opportunity to support ticket sales efforts across multiple venues. The representative will be responsible for executing established sales processes to sell individual tickets, group packages, and season memberships while delivering high-quality customer service to fans. This position is ideal for candidates passionate about sports, sales, and delivering memorable experiences. Training and ongoing support will be provided.

Essential Duties and Responsibilities:

• Execute established sales processes to sell single-game tickets, group packages, and season memberships.
• Contact prospective customers through outbound phone calls, emails, and in-person interactions following team guidelines.
• Respond to inbound ticket inquiries and provide accurate information about pricing, availability, and promotions.
• Maintain accurate records of customer interactions and sales activities in designated CRM systems.
• Follow department procedures for processing payments and completing ticket transactions.
• Collaborate with team members to achieve assigned sales activity goals.
• Represent the organization at games, events, and community outreach initiatives as directed by management.
• Escalate complex customer issues or pricing exceptions to a supervisor.

Required Skills/Abilities:

• Eager to learn more about sales, customer service, and the sports industry (previous sales experience is a plus but not required).
• Strong interpersonal and communication skills, with a genuine passion for engaging with others.
• Self-motivated, with a positive attitude and a strong work ethic.
• Able to collaborate effectively in a team-oriented environment.
• Proficient in Google Workspace (Docs, Sheets, Slides, etc.)

Education and Experience:

• High school diploma or equivalent required; bachelor’s degree in marketing, business, sports management, or related field a plus.
• Previous experience in sales or customer service is preferred but not required.
• Passion for sports and a willingness to learn about ticket sales is encouraged.
• Experience with CRM software, ticketing platforms, or event coordination is a plus.
• An interest in volleyball or the sports industry is beneficial.

Work Environment & Physical Requirements (Remote):

• Ability to operate a computer and use a keyboard, mouse, and video conferencing tools.
• Ability to clearly communicate via video, phone, and written channels.
• Occasional travel may be required for site visits and events.