SECTION I · THE BRIEF
Brief #90463Updated 01 JUL 2024BENGALURULeverSOFTWARE COMPANIES
Employbl Company Profile

Technical Support Engineer

Saviynt, Inc. develops security software. The Company offers cloud security, identity governance, and administration solutions. Saviynt enables enterprises to secure applications, data, and infrastructure in a single…

Location
Bengaluru
Company size
200–1,000
Posted
2y ago
Via
Lever
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  • 01Comp band & equity packageLocked
  • 02Seniority & experience requirementsLocked
  • 03Interview process & rubricLocked
  • 04Hiring manager & team contextLocked
  • 05Growth trajectory in this roleLocked
  • 06Offer & decision timelineLocked
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Technical Support Engineer · Saviynt

View company profile
Job title
Technical Support Engineer
Job location
Bengaluru
Job listing URL
https://jobs.lever.co/saviynt/f675d0bf-d25f-4ec5-86c6-2ba2ea86c711
Job description
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
WHAT YOU WILL BE DOING
  • Customer Communication
  • Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
  • Drive Customer Satisfaction through timely & quality communication.
  • Troubleshooting Skills
  • Troubleshooting of customer reported incidents and system alerts.
  • Identify, debug and troubleshoot break fix issues and take it to a resolution.
  • Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
  • Respond and resolve issues within agreed service levels.
  • Collaboration & Knowledge Sharing
  • Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
  • Domain
  • Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
  • KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity
    • WHAT YOU BRING
  • Minimum 3 years’ experience in implementing various IGA solutions
  • Strong Domain knowledge in Identity and Access Management (IAM)
  • Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
  • Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
  • Database: Extensive experience in database operations & SQL
  • Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
  • Basic knowledge of operating systems such as Linux, Unix & windows
  • Prior experience integrating with any SSO providers
  • Experience working with global Customers and strong customer focus
  • Excellent written and verbal communication skills
  • Keywords: Cloud, Java, Scripting, Linux, SQL
    • View job listing ↗
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    Where this role is based

    Bengaluru

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    Saviynt headquarters

    El Segundo, CA

    Company size

    200–1,000 employees

    Founded

    2010

    Total raised

    $1,075,000,000

    View company profile ↗

    Funding rounds

    • Series B$700M
    • Debt Financing$205M
    • Private Equity$130M
    • Series A$40M