Technical Support Engineer L1 - Capital
View Company Profile- Job Title
- Technical Support Engineer L1
- Job Location
- Warsaw, Mazowieckie, Poland
- Job Description
- We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.As our platform and operations continue to scale, the Technical Support team plays an increasingly critical role in ensuring system stability and operational efficiency.As a Technical Support Engineer L1/L2, you will be responsible for monitoring system health, investigating and resolving service requests, and contributing to process and automation improvements.This is a hands-on, operations-focused role ideal for someone at the beginning of their career who is eager to learn, comfortable with routine operational tasks, and motivated to improve systems through automation.Responsibilities:
- Investigate and resolve service requests: describe, triage, and resolve client and internal requests within agreed timelines.
- Monitor system health: proactively track system performance, investigate abnormal behavior, and escalate in case of component failures.
- Collaborate cross-functionally: work closely with Risk Managers, DBAs, Developers, Customer Support, and other teams to research and resolve issues.
- Contribute to automation: automate manual tasks and design internal tools leveraging advanced technologies (including AI) to streamline operations.
- Improve operational processes: design and enhance tools that accelerate issue identification (root cause analysis) and resolution.
- Create and maintain documentation: develop troubleshooting guides and knowledge base articles for recurring issues.
Requirements:- Basic understanding of IT infrastructure, system monitoring, and incident handling.
- Strong analytical and troubleshooting skills.
- Understanding of client-server architecture and system components.
- Experience in trading or fintech companies.
- Basic scripting knowledge (preferably Python) or strong interest in learning automation.
- Ability to clearly document technical issues and solutions.
- Excellent written and verbal communication skills in English.
- Willingness to work in a 24/7 shift environment.
Nice-to-have:- Experience with monitoring systems and alerting tools.
- Familiarity with SQL and database basics.
- Experience with ticketing systems (e.g., Jira, ServiceNow).
- Exposure to automation, bots, or AI-driven tools.
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Capital Company Size
Between 20 - 100 employees
Capital Founded Year
2019