Technical Account Manager - Convoso

Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. Convoso's U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. Candidates in the EST / CST time zones are preferred for this role.

The Job:

We're seeking a passionate and driven Technical Account Manager to join our dynamic team. They will act as the primary owner of client technical success, monitor customer accounts, manage support tickets for assigned clients, and provide best practices and coaching to assigned clients as well as tailored solutions.

What You'll Be Doing:

• Manage escalated tickets and ensure proper testing and troubleshooting was done at all levels
• Provide coaching to clients, customer success, and engineering
• Ensure client issues are being resolved in a timely manner 
• Own the technical relationship with assigned client accounts
• Perform project management for consulting engagements as necessary
• Other duties as assigned

Who You Are:

• Bachelor’s Degree (preferred) and 5 year(s) progressively responsible, related experience.
• 3+ years in a Technical Account Manager role, performing Technical Account Management duties or SaaS experience in a  customer-facing role
• 2+ years of experience working with an outbound dialer platforms preferred   
• 1+ years of VOIP experience (SaaS VOIP preferred)
• 1+ years of Hardware and Software troubleshooting experience
• 1+ years of SaaS troubleshooting experience

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash 
• Free Parking 

Compensation:

The base salary range is: $80,000 - $90,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.