Technical Account Manager - Contextual AI

About Contextual AI

We're revolutionizing how AI Agents work by solving AI's most critical challenge: context. The right context at the right time unlocks the accuracy and production scale that enterprises leveraging AI require. Our enterprise AI development platform sits at the intersection of breakthrough AI research and practical developer needs. Our end-to-end platform allows AI developers to easily and accurately ingest and query documents from enterprise data sources and easily embed retrieval results into their business workflows.  

Contextual AI was founded by the pioneers of Retrieval-Augmented Generation (RAG), the foundational technique behind the context layer, connecting foundation models to current and relevant information. Backed by the industry's most forward-thinking venture capitalists, we're not just participating in the enterprise AI revolution, we're defining it. Join us in building a future where AI doesn't just answer questions, it transforms businesses.

Job Overview

Contextual AI is hiring a Technical Account Manager to join the founding GTM team in Europe. This team partners with Global 2000 organizations as they deploy production-grade generative AI solutions. As a Technical Account Manager, you will own the delivery of a large and strategic book of business, expanding our footprint through deep relationships with key stakeholders. You’ll work closely with customers to design, analyze, and drive high-scale AI deployments, while managing complex projects and balancing priorities across multiple workflows. This role is ideal for someone who wants to help redefine how enterprises adopt generative AI. You’ll be building the TAM function from the ground up, this is a high-impact opportunity with real ownership, influencing how we support customers and engage accounts as we expand across Europe and Asia. We’d love to hear from you! 

What you’ll do:

• Own our relationship and revenue performance with our strategic account(s)
• Drive growth with key accounts, including driving adoption among existing teams and pursuing expansion opportunities within the larger organization
• Partner closely with account stakeholders to identify high value use cases, scope out appropriate solutions, and structure deployment plans and commercial agreements
• Manage delivery of all pilot and production activities, including aligning internal and stakeholders on KPIs, scoping key solutions, and managing customer reporting and communications 
• Evaluate the performance and impact of our AI offering on the customer business
• Build deep relationships with both executive and technical stakeholders
• Collaborate with the Head of Sales to develop the sales strategy, playbook, and process and shape the future of the Technical Account Manager function
• Work cross-functionally with product, solutions, marketing, and operations to ensure customer success
• Be the face of Contextual AI to the account

What we’re seeking:

• 4+ years account management, customer success, or client-facing experience in a tech company, with a highly technical product offering (ideally SaaS)
• 2+ years experience working with enterprise customers
• Proven track record of overachievement in revenue-generating roles and/or growing a book of business
• Strong technical background and understanding of the generative AI space and retrieval-augmented generation
• Ability to design, operationalize, and implement enterprise-grade deployments
• Polished communicator, meticulous operator, and resourceful self-starter
• Deep empathy for customers, the ability to build relationships with both executive and technical decision-makers, and genuine interest in helping them solve problems with generative AI

Location: Amsterdam, Neatherlands

Equal Opportunity

Contextual AI is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.