About the Role
We are looking for a Technical Account Manager (TAM) who thrives at the intersection of technology and customer success. This role is critical in ensuring our customers receive exceptional service, ongoing value, and technical guidance. You will act as a trusted advisor, helping customers navigate technical challenges, optimize their use of our platform, and achieve their business goals.
What You’ll Do
- Build strong, long-term relationships with key stakeholders across assigned accounts
- Serve as the primary technical point of contact for customers, providing hands-on support and guidance
- Troubleshoot and resolve complex technical issues across APIs, integrations, and platform functionality
- Lead customer calls to address questions, provide solutions, and ensure successful outcomes
- Manage technical projects such as implementations, data transfers, and system configurations
- Collaborate cross-functionally with Product, Engineering, Support, and Sales teams
- Relay customer feedback to internal teams to help shape product improvements
- Document processes, solutions, and technical knowledge for internal and external use
- Manage multiple priorities while maintaining a high level of attention to detail
- Provide occasional after-hours support as needed
What You Bring
- Strong technical foundation including SQL, APIs, and scripting (Python or similar)
- Familiarity with Linux command line and GitHub
- Exposure to Go (Golang) is a plus
- Ability to diagnose and resolve complex technical issues efficiently
- Excellent communication skills with the ability to translate technical concepts to non-technical audiences
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Customer-first mindset with a focus on delivering outcomes and value
- Experience working within SaaS platforms and cloud-based environments
Experience
- 3+ years of experience in Technical Account Management, Customer Support, or a similar role in a SaaS environment
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field preferred
- Experience working with CRM systems and technical troubleshooting tools
Bonus Points
- Experience supporting APIs or integrations in a customer-facing role
- Professional certifications in relevant technologies or methodologies
- Experience mentoring or supporting junior team members
How You’ll Be Measured
- Customer satisfaction and feedback scores
- Retention and renewal rates across assigned accounts
- Successful and timely completion of technical projects
- Quality of cross-functional collaboration
- Ability to identify opportunities for account growth and expansion
Work Environment
- This is a fully remote position
- Employees must have access to a quiet, professional workspace
- Reliable, secure high-speed internet is required
- Camera-on participation is expected for collaborative and customer-facing meetings
- Company-issued equipment will be provided
Benefits and Perks
At Alpine IQ, we believe feedback is a gift, ownership drives impact, and great people build great products. If you are passionate about solving technical challenges and building meaningful customer relationships, we encourage you to apply.
- Medical, Dental, Vision, and ancillary benefits
- 401(k) Company Match
- Flexible Time Off
- Home Office Benefit
- Paid Parental Leave
- Virtual Events
- Company Laptop
- and More!
Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities. 🚀
