Support Specialist, Workforce (Payroll) - Restaurant365
View Company Profile- Job Title
- Support Specialist, Workforce (Payroll)
- Job Location
- Mexico City
- Job Description
- The Support Specialist, Workforce is responsible for supporting Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success.How you'll add value:
- Respond to technical support tickets
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Help customers understand R365 payroll integration functionality
- Diagnose and document software defects and escalate them to management
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Identify and share ticket trends with Implementation Team
- Conduct Basic Training on an as-need basis
- Other duties as assigned
What you'll need to be successful in this role:- Previous background with Payroll and HR Systems
- High attention to detail
- Excel knowledge
- Flexible and adaptable based on the needs of the client and internal team
- Solution oriented mindset with ability to articulate under pressure
- Effective English communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
- Strong technical aptitude with experience communicating across multiple platforms
- A passion for helping people get the most out of technology
PREFERRED QUALIFICATIONS- Familiarity with restaurant management
- Familiarity with restaurant labor scheduling and labor management
- Understanding of basic accounting journal entry principles
- Understanding of labor accruals
Compensation- Compensation for this position is $18,400–$26,250 MXN monthly, depending on experience.
We also offer a comprehensive benefits package designed to support your health, well-being, and work-life balance.Benefit options include:- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Meal Allowance
- Monthly Internet & Electricity Stipend
- Mental Health Support Resources
- And more!
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Restaurant365 Company Size
Between 200 - 500 employees
Restaurant365 Founded Year
2011
Restaurant365 Total Amount Raised
$437,500,000
Restaurant365 Funding Rounds
View funding detailsPrivate Equity
$175,000,000 USD
Private Equity
$135,000,000 USD
Series C
$88,000,000 USD
Series Unknown
$19,500,000 USD
Series Unknown
$20,000,000 USD