Why Join dLocal?
dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.
What's the opportunity?
We are seeking a dynamic and results-driven Strategic Operations Manager in Turkey to join our team. This individual will play a pivotal role in driving operational efficiency, scaling processes, and supporting strategic initiatives across the organization. The ideal candidate is a strategic thinker, detail-oriented executor, and skilled collaborator passionate about delivering impactful outcomes.
What will I be doing?
Collaborate with senior leadership to define and implement operational strategies aligned with company goals.
Analyze current processes and systems to identify inefficiencies and drive improvements for scalability and efficiency.
Develop and track key performance indicators (KPIs) to monitor and improve team and organizational performance.
Manage relations and negotiations with partners and local acquirers.
Lead cross-functional projects, ensuring alignment, clear communication, and timely delivery of results.
Champion change initiatives by effectively communicating their value, addressing resistance, and ensuring successful adoption.
Conduct competitive and market analysis to inform operational decisions and identify growth as a liaison between departments to ensure cohesive and coordinated execution of company initiatives.
Identify potential risks in operations and develop mitigation strategies to minimize impact.
Stay on top of local regulatory/licensing requirements and how it impacts our business.
Evaluate and recommend tools or systems that enhance operational efficiency and support strategic goals.
Work closely with the rest of the company to make their life easier, by providing the information they may need, such as transaction information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes.
Maintain personal networks, participate in professional organizations, and attend conferences and industry events. Help our Sales and Ops team as a regional expert.
What skills do I need?
Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA or advanced degree preferred).
Minimum of 5 years in operations management, strategy, or a related role
Experience in the Payments Industry, Fintechs, and Digital Banks
Familiarity with all business functions including Legal, Finance, Product, and IT
Proven ability to manage large-scale projects and deliver results in a fast-paced environment, with a track record of top performance.
Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
Proficiency in operational tools such as Excel, project management software (e.g., Asana, Trello), and data visualization platforms (e.g., Tableau, Power BI).
Open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
Fluent in written and verbal English
Availability to travel
Ability to establish a relevant business network
