Strategic Account Manager – Payroll & HR Solutions - Toku

Job Title: Strategic Account Manager – Payroll & HR Solutions
Job Location: United States
Job Listing URL: https://jobs.lever.co/toku/7d78ad6f-c73e-4230-9f0f-2625ada6ac68
Job Description: About Toku
Toku is the leading provider of compliance infrastructure for crypto companies, enabling them to pay employees in tokens and stablecoins while staying compliant with state, federal, and international tax laws. Our growing client list includes 30% of the crypto companies listed on Robinhood.

Backed by $26M from leading investors including Blockchain Capital and Naval Ravikant, Toku is scaling rapidly to meet the demand for compliance solutions in the evolving regulatory environment. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.

To learn more, check our website.

About the Role

As a strategic account manager, you will drive process improvement and enhance the client experience by ensuring smooth payroll and HR onboarding. Operating in the fast-paced stablecoin and crypto ecosystem, you will work closely with cross-functional teams to refine operations, incorporate customer feedback, and optimize global employment processes.

If you’re passionate about scaling HR and payroll solutions while improving efficiency in an innovative startup environment, this role is for you.
Key Responsibilities
Client & Contributor Onboarding
Guide clients through HRIS and payroll setup, ensuring compliance and efficiency.
Support employees and contractors through onboarding, payroll setup, and benefits enrollment.

Process Improvement & Customer Feedback
Identify and implement process improvements to enhance efficiency and scalability.
Collaborate with sales, legal, finance, and token operations to optimize workflows.
Provide feedback on product enhancements and operational challenges.

Payroll & Compliance Support
Ensure accurate and timely payroll processing across multiple jurisdictions.
Advise on global payroll regulations, benefits, and compliance requirements in the crypto and Web3 space.

Customer Success & Retention
Build strong client relationships and provide ongoing support.
Conduct regular check-ins and proactively address client needs.
Who You Are
5+ years in customer success, HR, payroll, or compliance, ideally in a startup or global employment setting.
Strong understanding of HRIS platforms, payroll processing, and compliance.
Proven ability to identify and drive process improvements in a fast-paced environment.
Excellent project management and communication skills.
Comfortable working in the crypto, stablecoin, or Web3 ecosystem.
Experience with multi-country payroll is a plus.
Why Join Toku
Influence the future of global payroll in the crypto space.
Work in an innovative, high-growth startup leading payroll solutions for stablecoins and digital assets.
Competitive compensation, crypto-native benefits, and career advancement opportunities.

If you’re ready to make an impact in HR, payroll, and Web3 finance, we’d love to hear from you! 🚀