Role Overview
SafeRide Health is seeking a detail-oriented and proactive Standing Orders Coordinator to manage recurring transportation schedules for members requiring ongoing medical care. In this role, you will ensure members receive timely and uninterrupted access to life-sustaining treatments by maintaining accurate standing order schedules, processing change requests, and supporting operational excellence.
In addition, you will be responsible for conducting audits to ensure the accurate setup of all critical standing order appointments. This includes verifying ride details, confirming schedule accuracy, and correcting discrepancies to maintain data integrity. You will oversee all standing order rides, monitor recurring trips for accuracy and completion, and manage escalations to ensure a seamless and reliable member experience.
Primary Responsibilities
Standing Order Management
- Work through your assigned audit list in priority order, from highest to lowest risk, using company reporting tools and tracking systems.
- Manage recurring ride schedules to ensure accurate and timely service.
- Maintain data accuracy and consistency across relevant tools and systems.
Change Requests
- Review, prioritize, and resolve incoming requests and escalations related to ride schedules.
- Meet daily productivity targets: approximately 35 audits per day for higher-priority cases, or contribute to a team goal of 150 standing order renewals per day (about 37–40 per person).
- Document resolutions clearly and escalate complex issues as appropriate to your leadership team.
Member & Facility Outreach
- Conduct outgoing calls to facilities and members to gather and verify required appointment information, making multiple outreach attempts before escalating.
- Verify member identity before discussing personal details on member calls, in line with healthcare privacy requirements.
- Confirm continuity of care when repeated cancellations or service changes occur, giving special handling to life-sustaining treatments (e.g., dialysis, chemotherapy, wound care, cardiology).
Quality & Compliance
- Verify that standing orders align with plan-specific requirements (e.g., Medicaid, Medicare Advantage).
- Track and document modifications and mobility-level changes in accordance with company guidelines.
- Document and escalate confirmed benefit integrity issues according to company procedures.
Collaboration
- Partner with cross-functional teams (Routing, Network, Transportation, and Member Services) to ensure seamless scheduling and issue resolution.
- Support new program launches with initial data setup and coordination activities.
Other Duties as Assigned
- Adapt to evolving business needs and support special projects or initiatives as required.
Required Qualifications
- High school diploma or equivalent.
- At least one (1) year of experience in healthcare coordination, customer service, scheduling, or a related field.
- Proficiency in managing and interpreting large sets of data.
- Familiarity with healthcare terminology related to recurring, life-sustaining treatments (e.g., dialysis, physical therapy).
Preferred Qualifications
- Associate’s degree in healthcare administration, business, or related discipline.
- Experience with transportation coordination or non-emergency medical transportation (NEMT).
- Prior use of business intelligence tools (e.g., QuickSight).
Skills
- Strong organizational skills with exceptional attention to detail.
- Ability to balance efficiency and accuracy under strict turnaround times.
- Clear and professional communication skills (verbal, written, and phone-based).
- Proficiency in problem-solving and critical thinking when handling complex order changes.
- Ability to manage multiple priorities in a fast-paced environment.
- Commitment to SafeRide Health’s mission of delivering safe, reliable, and compassionate transportation.
About SafeRide Health
At SafeRide Health, our mission is simple: to reduce barriers to care by restoring access and dignity through non-emergency medical transportation. We leverage proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation — improving the patient experience at every step.
Today, we proudly serve the nation’s largest Medicare Advantage, Medicaid, and provider programs. Discover more about our work at www.saferidehealth.com.
