What You'll Do

• Provide end-to-end guidance for new and existing merchants, including leading new feature calls, optimization discovery sessions, and working collaboratively to understand and resolve merchant issues.
• Foster long-term business relationships by ensuring the smooth execution of integration and optimization initiatives with partners and brands.
• Project manage and demonstrate a deep understanding of the Extend-merchant partnership, consistently providing internal and external stakeholders updates.
• Lead new feature enablement and become an SME for the merchant success and onboarding teams.
• Deliver proactive communication and a consultative experience by understanding current merchant priorities.
• Work closely with growth strategy and solution architecture on day-to-day operational processes and alert leadership when anything is off-track throughout the implementation or optimization process.
• Suggest feature and product enhancements to our product & engineering teams.

What We Are Looking For

• 5+ years of customer-facing experience in a technology, consulting, or financial services company.
• 5+ years experience with back-office OMS and ERP systems.
• Excellent communication skills and ability to clearly explain technical concepts and solutions to partners.
• Ability to own what you are building and see it through from end to end.
• Strong problem-solving skills and curiosity to dive deep into industry-specific details.
• Ability to perform in a high-energy environment with dynamic job responsibilities and priorities.

Nice to Have

• Experience working directly with merchants delivering eCommerce projects.
• Experience integrating common eCommerce platforms (e.g. Shopify, BigCommerce, SuiteCommerce, WooCommerce, Magento, etc.).
• Integration Experience with back-office OMS and ERP systems.
• Experience in a Web Development or Software Engineering role.
• 2+ years experience with Javascript and JQuery.

Expected Pay: $125,000 Base Salary, plus $35,000 annually for On Target Earnings (OTE)*

*The base salary and expected OTE for this position are listed above. OTE is payable based on the Company's variable sales compensation plan; employees who exceed annual sales targets may receive additional compensation. Incentive compensation will be provided as part of a total compensation package.