Job Description

Who We Are

At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.

Our employees are experts in the employee experience, workforce communications and technology.

Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?

Position Overview

We are hiring a Sr. AI Automation Engineer to transform how work gets done at Firstup by eliminating manual processes and increasing operational throughput using AI-driven systems. This role focuses on building and deploying automation pipelines, AI agents, and internal tools that deliver measurable business impact and scalable efficiency.

Responsibilities

Identify high-friction workflows and replace them with AI-driven automation systems

Design, build, and deploy AI agents and automation pipelines across business functions

Redesign workflows to transition from human-assisted to fully automated execution where viable

Integrate AI systems with internal platforms such as CRM, analytics, and support tools

Develop RAG-based knowledge systems and internal copilots to improve access to information

Rapidly prototype, test, and deploy production-grade AI solutions

Define KPIs and measure the impact of automation and AI initiatives

Optimize systems for performance, cost efficiency, and scalability

Minimum Qualifications

Bachelor’s degree in computer science, engineering, or related field, or equivalent practical experience

5+ years of experience deploying AI/ML systems in production environments

Strong experience with LLMs, RAG architectures, vector databases, and agent frameworks

Proficiency in Python or similar programming languages and strong software engineering fundamentals (APIs, system design, scalability)

Experience integrating AI systems into enterprise tools and workflows

Familiarity with automation/orchestration tools and evaluation frameworks

Strong analytical and problem-solving skills with a metrics-driven mindset

Ability to operate with high execution velocity from prototype to production

Sr. AI Automation Engineer - Firstup

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