SMB Inside Sales Director - OpenLoop

About the Role

OpenLoop is looking for a SMB Inside Sales Director to join our team at HQ in Des Moines, IA. In this role, you will be responsible for spearheading and leading our global inside sales organization, with a strong emphasis on the SMB healthcare segment. This leader will build, manage, and optimize a high-velocity inside sales motion targeting independent providers and group practices across primary care, dental, and chiropractic verticals. You’ll oversee a team of offshore inside sales representatives, own top-of-funnel pipeline creation, and partner closely with marketing and sales to drive consistent revenue growth.

What You'll Do

• Build and lead a high-performing global inside sales team, including offshore reps.
• Develop and execute the outbound playbook for SMB healthcare verticals.
• Define KPIs, coaching frameworks, and career paths for inside sales reps.
• Collaborate with Sales and Marketing leadership on ICP, messaging, and lead qualification.
• Own inside sales team pipeline goals; drive high-quality meeting generation.
• Monitor funnel metrics (connect rates, conversion rates, meeting quality).
• Implement tools, workflows, and automation to drive efficiency at scale.
• Continuously optimize messaging based on market feedback from the field.
• Deeply understand the buying behaviors of primary care providers, dental clinics, and chiropractors.
• Guide inside sales reps to engage owners, office managers, and front-desk decision-makers with empathy and business value.
• Stay current with trends in SMB healthcare delivery and reimbursement.
• Other duties as assigned.

Who You Are

• 5–7+ years of SDR/BDR leadership experience in a high-growth B2B SaaS environment.
• Proven track record managing offshore or global SDR teams.
• Experience selling to or engaging with SMB healthcare providers – ideally in primary care, dental, or chiropractic settings.
• Strong understanding of outbound motion (calls, email, social) and how to scale it for SMB.
• Analytical mindset with experience using Salesforce, Outreach/Salesloft, Gong, etc.
• Excellent communication and coaching skills.
• Prior startup or early-stage experience scaling SDR functions from scratch.
• Experience launching go-to-market motions in new verticals or geographies preferred.