Purpose

Key Responsibilities

Strategic Projects & Business Operations

• Lead high-impact, cross-functional initiatives that improve customer experience, operational efficiency and commercial outcomes.
• Translate ambiguous business problems into structured workstreams with clear owners, milestones and measurable outcomes.
• Coordinate stakeholders across Product, Compliance, Legal, Risk, Business Development and Global Operations teams to ensure successful delivery.
• Drive accountability and momentum across projects, proactively managing risks, dependencies and competing priorities.
• Challenge assumptions, communicate complex ideas clearly, and influence strategic decisions through rigorous analysis and structured problem-solving.

Operational Analysis & Continuous Improvement

• Partner with operational teams to identify inefficiencies, customer pain points and process bottlenecks.
• Analyse existing workflows and design simpler, more scalable operating models.
• Develop SOPs, operating frameworks and governance processes once improved workflows have been validated.
• Foster a culture of continuous improvement through automation, standardisation and operational discipline.

Data Analytics & Decision Support

• Use quantitative and qualitative analysis to identify trends, diagnose root causes and uncover business opportunities.
• Build dashboards, reporting frameworks and operational metrics that provide visibility into business performance.
• Produce clear, actionable insights that support prioritisation and executive decision-making.
• Conduct post-implementation reviews and measure the impact of strategic initiatives.
• Use data and customer insights to identify opportunities to improve onboarding conversion, trading experience, fraud controls and operational performance.
• Influence roadmap prioritisation through structured analysis, business cases and evidence-based recommendations.

Program Management

• Establish project plans, governance and reporting for strategic initiatives.
• Facilitate workshops, working groups and executive updates to drive alignment across stakeholders.
• Balance strategic thinking with hands-on execution to ensure initiatives are delivered at pace without sacrificing quality.
• Continuously improve project delivery frameworks and execution standards across the business.

What We’re Looking For

• 6+ years’ experience in Strategy & Operations, Business Operations, Management Consulting, Program Management or similar roles within fintech, technology or financial services.
• Exceptional analytical and problem-solving skills, with the ability to navigate ambiguity and simplify complex problems.
• Strong experience using data to influence decisions, challenge assumptions and drive business outcomes.
• Advanced proficiency in data analysis and experience with SQL, BI tools (DataWind, Amplitude, Tableau, Power BI, etc.) or equivalent analytical platforms.
• Outstanding project management skills with experience delivering complex cross-functional initiatives involving multiple stakeholders.
• Demonstrated ability to influence without authority through logical reasoning, structured thinking and effective communication.
• Comfortable operating in a fast-paced, evolving environment where priorities change quickly.
• Strong process design capability, with experience documenting SOPs, governance frameworks and scalable operating procedures.
• Experience within cryptocurrency, fintech, payments or regulated financial services is highly desirable.