Why Harvey

Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:

• Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, including Paul Weiss, A&O Shearman, Ashurst, O'Melveny & Myers, PwC, KKR, and many others.

• Strategic investors: Raised over $500 million from strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.

• World-class team: Harvey is hiring the best talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.

• Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.

• Performance: 4x ARR in 2024.

• Competitive compensation.

Role Overview

The Senior Solutions Architect at Harvey.ai is a critical role that bridges the gap between our product team and client-facing teams. You will be responsible for explaining the technical aspects of Harvey, addressing security and architecture questions, configuring customer accounts, and ensuring seamless integration with our platform. Your expertise will be instrumental in driving upsell opportunities for additional SKUs and our API offerings.

What You’ll Do

• Collaborate closely with the Go To Market and Customer Success teams to articulate the technical capabilities and benefits of Harvey.ai to prospective and existing clients.

• Address and resolve customer queries related to security, architecture, AI technology, and platform integration.

• Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms.

• Work directly with customers to understand their requirements, design solutions, and ensure successful deployment of the Harvey.ai platform.

• Assist in the identification and pursuit of upsell opportunities, particularly around additional SKUs and API capabilities.

• Serve as a technical advisor during the sales process, providing guidance on best practices, technical feasibility, and product alignment with customer needs.

• Maintain a deep understanding of Harvey.ai’s architecture, security standards, and AI capabilities to effectively communicate with both technical and non-technical stakeholders.

• Collaborate with the product team to provide feedback and insights based on customer interactions, helping to inform future product development.
  

What You'll Have

• Proven experience working with enterprise customers, including navigating complex buying cycles and aligning with multiple stakeholders across legal, IT, and executive teams

• Strong technical acumen and the ability to explain concepts like LLM behavior, security architecture, and API integrations to both technical and non-technical audiences

• Excellent communication skills with a talent for translating between customer needs and internal teams, including Product and Engineering

• Demonstrated ability to work through ambiguity, prioritize effectively, and champion customer outcomes in fast-changing environments

• A collaborative, low-ego approach—you enjoy working across functions, engaging with customers, and unblocking teammates

• Curiosity about generative AI and excitement to learn about emerging technologies and how they apply in highly regulated industries

Bonus Points

• Familiarity with LLM frameworks, legal tech, or working in high-trust, high-compliance environments

• Prior experience at a high-growth startup, especially in an early Solutions or Sales Engineering role where you helped shape processes and scale customer success

Please find our UK applicant privacy notice here.

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing interview-help@harvey.ai.