Senior Software Engineer, Product Offering - Forter

About the role

Forter is seeking a senior back-end engineer passionate about building scalable, resilient systems and driving impact through technology. Join us as we evolve a key product in our portfolio and take a leading role in shaping our Chargeback Coverage & Resolution solution - one of Forter’s standout market offerings.

Chargebacks serve as a consumer protection mechanism, allowing people to reclaim funds for fraudulent charges or disputed purchases. However, this system is often exploited by bad actors engaging in fraudulent activities that harm the businesses behind the products you love.

Our Dispute Group is dedicated to safeguarding these companies, using innovative technology to combat chargeback abuse and protect their growth.

If you're driven by ownership, excited about solving complex challenges, and eager to make a meaningful impact, we’d love to hear from you!

What you'll be doing:

• Develop a fully automated dispute platform to prevent, deflect, and recover chargebacks to reduce revenue loss. The system will support generating millions of dollars in yearly revenue, remove friction, and streamline obsolete operational processes.
• Build and maintain a high-performing, scalable chargeback management system handling tens of thousands of requests daily, originating from various input sources and reporting at changing rates.
• Define and optimize the scale, reliability, observability, and SLOs of the chargeback management platform.

What you'll need:

• 5+ years of experience building and maintaining complex backend systems using modern programming languages, preferably with Node.js and TypeScript experience.
• Passionate and experienced at overseeing a product’s entire lifecycle.
• Experienced designing and working with large-scale distributed systems.
• Strive to uphold top-notch software engineering practices such as high-quality code, thorough testing, and clear & comprehensive documentation.
• Promote production, product, and growth mindsets.
• Strong communication and problem-solving skills.
• Experience with AWS or other public clouds.
• Significant experience with various data stores and pipelines such as Kafka, Redis, ElasticSearch, and MySQL.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.