Come join our Professional Services team

Our Professional Services team sits at the center of Karat's largest and most strategic client relationships, turning signed contracts into successful, expanding partnerships through onboarding, delivery, and the ongoing work of proving Karat's value at scale.

What you will do

As Senior Project Manager at Karat, you keep engagement work moving for one or more of the company's most strategic accounts. You partner day to day with an assigned Delivery Partner, as well as work alongside Solutions Engineers and Client Partners who round out the assigned account pod. This is a senior individual contributor role: you make judgment calls and resolve issues directly with client counterparts rather than simply routing them. As one of Karat's first dedicated Project Managers in this model, you'll also help shape what this role becomes as the team grows.

• Own and manage the project plan for your assigned account(s), including milestones, task tracking, and scheduling across internal and external stakeholders, and report clearly on delivery progress and account health for internal stakeholders.
• Serve as a day-to-day point of contact for client project managers and coordinators, building strong working relationships.
• Coordinate logistics for in-person meetings, stakeholder syncs, executive business reviews, and account events, across US and India time zones.
• Own project-related documentation, including statements of work, change orders, functional and technical design documents, and contract approval workflows.
• Support the Delivery Partner on operational execution: surface risks and blockers early, and recommend solutions.
• Triage day-to-day project tickets and issues, resolving what you can and looping in the Delivery Partner or Solutions Engineer as needed.
• Help build this practice as one of Karat's first dedicated Project Managers: create onboarding materials, documentation templates, and standard operating practices, and share lessons across accounts as the team grows.

The experience you will bring

• 5+ years managing complex program or project plans for enterprise clients, ideally including regulated industries like financial services
• Experience owning documentation-heavy, multi-stakeholder engagements, including statements of work, change orders, and technical design documents, not just task tracking
• Strong written and verbal English communication skills; comfort coordinating across US and India time zones
• A high-ownership, self-directed working style: you resolve issues rather than simply route them
• Familiarity with project management tooling such as Rocketlane, Smartsheet, or Asana
• Prior experience at a consulting or professional services firm, or in an enterprise SaaS delivery organization, preferred
• Based in India, with approximately 50 percent overlap with US business hours

Curious what's driving this role right now? Read Beyond the Job Description.

This position is only available to candidates residing in Bengaluru (formerly known as Bangalore). While our team operates 100% remotely, we are currently limiting hiring to this specific location. Applications from other cities in India will not be considered at this time.

Applicants, please note: submissions not 100% in English will not be considered.