SECTION I · THE BRIEF
Brief #62109Updated 18 JUN 2026SOLIHULL, UNITED KINGDOMLeverSOFTWARE COMPANIES
Employbl Dossier

Senior Product Manager

SugarCRM is a software company based in Cupertino, California. It produces the web application Sugar, a customer relationship management (CRM) system.

Location
Solihull, United Kingdom
Company size
500–1,000
Posted
1w ago
Via
Lever
Section II — RestrictedMembers only
  • Comp band & equity package
  • Seniority & experience requirements
  • Interview process & rubric
  • Hiring manager & team context
  • Growth trajectory in this role
  • Offer & decision timeline

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Senior Product Manager - SugarCRM

View Company Profile
Job Title
Senior Product Manager
Job Location
Solihull, United Kingdom
Job Description
About SugarAI UK Limited

SugarAI is redefining CRM for the age of AI.

We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.

More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.

Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.

If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
What You Will Bring: (Key Responsibilities)

Strategic Roadmap Ownership & Product Leadership

  • Own, define, and continuously evolve the product roadmap for SugarAI capabilities, ensuring alignment with strategic priorities, customer needs, and business outcomes

  • Act as a mini product leader, connecting vision, execution, and commercial impact

  • Drive transparency and alignment by clearly communicating priorities, trade-offs, risks, and progress across stakeholders

  • Ensure all initiatives are grounded in customer value, business impact, and technical feasibility

  • Identify and drive long-term strategic bets and growth opportunities across the product portfolio

Product Strategy, Planning & Agile Execution

  • Lead planning efforts that balance long-term vision with near-term delivery

  • Partner closely with Engineering and UX to scope, design, and prioritize solutions that balance innovation and scalability

  • Manage and continuously refine a dynamic product backlog, balancing quick wins, foundational investments, and strategic initiatives

  • Own the end-to-end product lifecycle from discovery and validation through delivery and post-launch optimisation

  • Drive high-quality agile execution, ensuring work is well-defined, prioritised, and delivered efficiently

Customer & Data-Driven Decision Making

  • Gather, analyse, and synthesise customer insights to ensure the product solves real problems

  • Define, own, and track key success metrics (KPIs) including adoption, engagement, and revenue impact

  • Use qualitative and quantitative data to inform prioritisation, validate hypotheses, and guide iteration

  • Maintain direct and continuous engagement with customers and stakeholders to refine product direction

Cross-Functional Leadership & Influence

  • Lead without authority, aligning Product, Engineering, Sales, Marketing, and Customer Success around shared outcomes

  • Influence senior stakeholders and leadership teams, contributing to broader business strategy

  • Drive cross-functional coordination to ensure successful delivery, go-to-market alignment, and product adoption

  • Champion improvements in team processes and ways of working to increase efficiency and effectiveness

Product Leadership & Team Development

  • Mentor and support other product managers, elevating product thinking, execution quality, and impact

  • Help establish and scale best practices in product management, discovery, and delivery

  • Contribute to building a high-performing product culture focused on outcomes, ownership, and continuous improvement

  • Act as a role model for strong product leadership behaviours across the organisation

What You Will Bring: (Qualifications/Experience)

Experience

  • 5+ years of experience in product management with a strong track record of delivering B2B SaaS products

  • Experience with CRM platforms, customer engagement tools, or workflow automation solutions is highly desirable

  • Proven ability to own product strategy and influence decision-making at senior levels

Product & Leadership Skills

  • Strong understanding of roadmap development, prioritisation frameworks and agile methodologies

  • Ability to balance strategic thinking with execution excellence

  • Demonstrated experience influencing cross-functional teams and stakeholders

  • Experience mentoring or leading other product managers is a strong plus

Technical & Analytical Skills

  • Solid technical acumen, including familiarity with APIs, integrations, and data models

  • Strong ability to use data to drive product decisions and measure success

Communication & Stakeholder Management

  • Exceptional communication and storytelling skills

  • Ability to engage effectively with both technical and non-technical audiences

  • Strong stakeholder management with the ability to build alignment and drive decisions

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SugarCRM Headquarters Location

Cupertino, CA

View company profile

SugarCRM Company Size

Between 500 - 1,000 employees

SugarCRM Founded Year

2004

SugarCRM Total Amount Raised

$123,088,960

SugarCRM Funding Rounds

View funding details
  • Convertible Note

    $3,568,960 USD

  • Convertible Note

    $3,568,960 USD

  • Series F

    $40,000,000 USD

  • Series F

    $40,000,000 USD

  • Series Unknown

    $33,000,000 USD

  • Series Unknown

    $33,000,000 USD

  • Series D

    $20,000,000 USD

  • Series D

    $20,000,000 USD

  • Series C

    $18,770,000 USD

  • Series C

    $18,770,000 USD

  • Series B

    $5,750,000 USD

  • Series B

    $5,750,000 USD

  • Series A

    $2,000,000 USD

  • Series A

    $2,000,000 USD