Strategic Roadmap Ownership & Product Leadership

• Own, define, and continuously evolve the product roadmap for SugarAI capabilities, ensuring alignment with strategic priorities, customer needs, and business outcomes

• Act as a mini product leader, connecting vision, execution, and commercial impact

• Drive transparency and alignment by clearly communicating priorities, trade-offs, risks, and progress across stakeholders

• Ensure all initiatives are grounded in customer value, business impact, and technical feasibility

• Identify and drive long-term strategic bets and growth opportunities across the product portfolio

Product Strategy, Planning & Agile Execution

• Lead planning efforts that balance long-term vision with near-term delivery

• Partner closely with Engineering and UX to scope, design, and prioritize solutions that balance innovation and scalability

• Manage and continuously refine a dynamic product backlog, balancing quick wins, foundational investments, and strategic initiatives

• Own the end-to-end product lifecycle from discovery and validation through delivery and post-launch optimisation

• Drive high-quality agile execution, ensuring work is well-defined, prioritised, and delivered efficiently

Customer & Data-Driven Decision Making

• Gather, analyse, and synthesise customer insights to ensure the product solves real problems

• Define, own, and track key success metrics (KPIs) including adoption, engagement, and revenue impact

• Use qualitative and quantitative data to inform prioritisation, validate hypotheses, and guide iteration

• Maintain direct and continuous engagement with customers and stakeholders to refine product direction

Cross-Functional Leadership & Influence

• Lead without authority, aligning Product, Engineering, Sales, Marketing, and Customer Success around shared outcomes

• Influence senior stakeholders and leadership teams, contributing to broader business strategy

• Drive cross-functional coordination to ensure successful delivery, go-to-market alignment, and product adoption

• Champion improvements in team processes and ways of working to increase efficiency and effectiveness

Product Leadership & Team Development

• Mentor and support other product managers, elevating product thinking, execution quality, and impact

• Help establish and scale best practices in product management, discovery, and delivery

• Contribute to building a high-performing product culture focused on outcomes, ownership, and continuous improvement

• Act as a role model for strong product leadership behaviours across the organisation

Experience

• 5+ years of experience in product management with a strong track record of delivering B2B SaaS products

• Experience with CRM platforms, customer engagement tools, or workflow automation solutions is highly desirable

• Proven ability to own product strategy and influence decision-making at senior levels

Product & Leadership Skills

• Strong understanding of roadmap development, prioritisation frameworks and agile methodologies

• Ability to balance strategic thinking with execution excellence

• Demonstrated experience influencing cross-functional teams and stakeholders

• Experience mentoring or leading other product managers is a strong plus

Technical & Analytical Skills

• Solid technical acumen, including familiarity with APIs, integrations, and data models

• Strong ability to use data to drive product decisions and measure success

Communication & Stakeholder Management

• Exceptional communication and storytelling skills

• Ability to engage effectively with both technical and non-technical audiences

• Strong stakeholder management with the ability to build alignment and drive decisions