Job Description

Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.

For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, KA, MD, MI, MN, MO, MA, NE, NV, NJ, NC, OH, PA, SC, TX, TN, UT, VA, WA, NY.

Ushur is looking for a passionate, experienced Senior Product Manager to help build the future of Customer Experience Automation. The Senior Product Manager calls for a product leader who possesses an understanding of automation and AI and how the two can be leveraged to improve end-to-end-customer experiences for large enterprises. If you’ve dreamed of shaping and building products that transform customer experience, this is the role for you.

What You'll Do

Work with Product leadership to define product requirements for new AI features and products for our Enterprise customers

Lead a POD of world-class developers, UX designers, and architects to deliver your products

Understand the market landscape and review competition to bring business insight to the team

Partner with your peer engineering and design teams to deliver best-in-class products on time

Collaborate with marketing and sales on field enablement and go-to-market activities

Evangelize the product and strategy to customers, partners, and internal stakeholders

Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product and product improvements

Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision

What You Bring

Minimum of 4-6 years of Product Management experience

Minimum of 2 years focused on LLM / GenAI features for conversational experiences

An understanding of the insurance and/or financial services verticals is a huge plus

Proven track record defining, building, and launching enterprise‑grade GenAI products—from concept through GA and post‑launch iteration.

Demonstrated success with solving operational, customer service, or process improvement challenges through software automation

Hands on experience working with conversational AI, with a familiarity of common LLM evaluation metrics and understanding of retrieval-augmented generation (RAG) workflows, including how to measure and optimize their performance

Prior experience working on a SaaS cloud product

Understanding of enterprise / B2B go-to-market and experience uncovering and managing enterprise customer expectations

Have proven experience translating vision into an actionable product

Experience packaging products and solutions for channel partners (resellers, VARs, SIs, ETC)

Able to make data-driven decisions and recommendations

Skilled communicator: can distill complex ideas to make them universally understandable, have attention to detail, and are willing to explain things to othersHave the ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment

Understanding the broad SaaS and PaaS landscape, product marketing, and go-to-market strategies are a plus

Senior Product Manager, Conversational AI - Ushur

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