Provider Partnership & Relationship Management

• Build and maintain trusted, collaborative relationships with assigned providers (physicians, practice administrators, and staff)

• Conduct regular interactions (both virtual and in-person) to review performance, co-develop improvement plans, and address barriers to change

• Guide providers through Clarify’s change management approach

• Serve as primary point of contact and advocate for assigned providers, representing their needs and perspectives internally

Provider Education & Enablement

• Engage with practice administration, staff and providers to support workflow improvement, education and awareness on value-based care program requirements, quality measures, and performance incentives

• Collaborate with internal teams to resolve barriers that may inhibit provider adoption

Performance Analysis & Insights

• Leverage Clarify’s platform to identify high-opportunity practices, monitor referral patterns, and track behavior change indicators

• Translate complex data into clear, actionable narratives tailored to each provider and/or practice

Documentation & Engagement Tracking

• Maintain detailed records of interactions, change stage assessments, and engagement activities in CRM (Salesforce)

• Monitor progress on initiatives, track leading indicators of behavior change, and adjust engagement strategies based on results

• Provide regular reporting on territory performance, behavior change trends, and forecasted impact

Coaching & Training

• Conduct ride-alongs and joint visits with customer liaisons, providing real-time observation, modeling, and constructive feedback

• Assess customer liaison readiness and skill gaps; develop individualized coaching plans that build competency over time

• Design and deliver training that enable a customer’s liaison team to execute Clarify’s engagement playbooks, utilization of insights, change management approach and CRM documentation

• Monitor success metrics for customer liaison teams and report on capability development progress

• Contribute to continuous improvement of engagement playbooks and training curricula based on field experience and outcomes data

We are always looking for new team members who will be a solid fit with our culture and have a strong passion for impact. In particular, the Physician Liaison will have:

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Nursing, Public Health, Business, or related field

• 5+ years of healthcare experience with at least 3 years in a direct provider-facing role (physician liaison, provider relations, pharma sales, practice transformation, or network management)

• Demonstrated experience coaching, mentoring, or training others in a professional setting; formal management experience is a plus but not required

• Proven ability to establish trust and credibility through partnership-oriented, non-transactional engagement with physicians and practice staff

• Proficiency in interpreting healthcare utilization data, cost trends, referral patterns, and quality metrics; comfortable working with analytics platforms and Excel

• Excellent verbal and written communication with ability to translate complex data into compelling, provider-specific narratives; comfortable presenting to both clinical and administrative audiences

• Experience developing training content, talk tracks, or engagement approaches for field teams

• Ability to independently manage a territory, prioritize activities, and drive results with minimal supervision

• Proficient with CRM systems (Salesforce preferred), analytics platforms, and structured engagement tools

• Willingness to leverage AI-powered tools and insights to enhance engagement preparation, analysis, and strategy development

Personal Attributes

• Player/coach mindset: equally comfortable executing in the field and developing others to do the same

• Consultative approach with genuine desire to help providers and customer teams succeed

• Comfort with ambiguity and the ability to read interpersonal dynamics, adapting your approach in real time

• Strong work ethic and accountability for both territory performance and team development outcomes

• Collaborative team player who shares knowledge, effective tactics, and best practices across engagements

Preferred Qualifications

• Master’s degree (MHA, MBA, MPH, MSN)

• Practice operations or practice transformation experience

• Exposure to change management methodologies or behavioral science concepts

• Experience with ACO operations, Medicare Shared Savings Program, or commercial value-based care contracts

• Familiarity with healthcare analytics platforms

Location & Travel

Senior Physician Liaisons will ideally be located within or near assigned market territories. Candidates outside of priority regions who are willing to travel extensively will be considered.