Landor is looking for a Senior Client Manager to join our Hongkong studio. Could this be you?
We are Landor, part of WPP
World-leading brand experts,
underpinned by the most expansive strategic & creative capabilities in our category.
We make brands more valuable and less vulnerable.
We build brands differently. We work with our clients to define and solve their business problems through the lens of brand. We strategically join the dots between our design, experience, governance and measurement capabilities, and always connect our brand work to business outcomes.
Landor companies also include amp (sonic branding), bdg (workplace & architectural experts), Deep Local (creative technologists) and ManvsMachine (3D motion design).
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
What you’ll do
Motivated by shaping high-value client relationships, you'll strategically drive account growth and seamless delivery while reporting directly to the Client Servicing team lead.
- Own complex relationships for premium global key accounts, serving as the primary strategic escalation point and diplomatic partner to C-suite stakeholders.
- Develop account plans, lead QBRs, and proactively identify expansion opportunities tied to client business goals.
- Translate client needs into actionable briefs, ensuring flawless alignment across creative, strategy, and digital teams.
- Orchestrate end-to-end project delivery-managing scope, budgets, timelines, and resources with rigorous organization.
- Facilitate impactful client workshops and presentations, bringing the right expertise to build trust and advocacy.
- Support team leadership, fostering collaboration, and contributing to CS team initiatives.
- Resolve issues diplomatically through cross-functional navigation, prioritizing client satisfaction and retention.
- Champion agency best practices in client-centric communication, monitoring satisfaction metrics for continuous improvement.
What you’ll need
- 7+ years in client-facing professional services (advertising, marketing, consulting, or brand/design), with 3+ years in a senior account management or client services role.
- Exceptional interpersonal skills with a demonstrated ability to build trust, influence, and manage complex client relationships at C-suite and various organizational levels.
- Strong strategic thinking, deep client acumen, and the ability to translate business challenges into actionable recommendations, understanding client business dynamics and competitive positioning.
- Excellent organizational abilities to manage multiple concurrent workstreams, project scope, timelines, and budgets effectively.
- Clear, persuasive written and verbal communication skills, with the ability to present confidently to senior stakeholders.
- A proactive approach to identifying issues, proposing solutions, driving resolution, and thriving in a dynamic, fast-paced agency environment.
- Experience supporting and developing team members, fostering internal collaboration, and advocating for resource prioritization within cross-functional teams.
- Familiarity with brand strategy and customer experience principles, ideally coupled with experience in Financial Services, Properties, Conglomerates, Telecom, or Grocer sectors, with regional (Asia-Pacific) multi-market experience being a plus.
We build brands. We build futures. Landor, a WPP company, is an equal opportunity employer. We consider all applicants without discrimination or regard to particular characteristics, committed to a culture of respect where everyone belongs and can progress in their careers.
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