Senior Backend Engineer - Gorgias

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

The teams you could be joining

Phone Team Develops Voice and SMS solutions for seamless e-commerce customer support, integrating third-party telephony and enhancing voice automation.

Apps Team Builds native apps connecting Gorgias to external services, including messaging (e.g., Gmail) and e-commerce (e.g., Shopify) integrations.

Developer Relations Team Ensures a secure, well-documented API, enabling external developers to build and connect apps, and supporting a growing app ecosystem. Second, that team is in charge of providing authentication & authorization capacities to external and internal developers.

Growth Team Manages the user journey from onboarding to billing, ensuring a seamless experience while preventing fraudsters from abusing the platform.

In-App Analytics Team Creates in-product analytics and real-time processing features, supporting internal teams with advanced tooling and datasets.

Streaming Infrastructure Team Builds a scalable data streaming platform, providing tooling, monitoring, and guidelines to propagate and aggregate data across multiple availability zones

What you’ll do

• Design features, API, and models for 16000 merchants and 12M shoppers across the world.

• Work closely with an engineering manager, a product manager, and a designer, and alongside a team of seasoned senior engineers

• Collaborate with other teams within an engineering team of 100 and counting engineers

• Grow and strengthen your skills and expertise by working with teams in charge of frontend, backend, and data pipeline components

• Participate in solving today’s technical challenges to make Gorgias’s platform and systems scale to an always-increasing customer and data traffic

• Ship your features in production by yourself; we empower engineers to be as autonomous as possible

• Monitor the success of your deployment in accordance to Gorgias’ monitoring strategy and success criteria

• Help our customers by debugging, correcting, or providing an incident response by participating in a support and on-call rotation with other engineers

Who you are

• Tech Stack Proficiency: You have 6+ years of experience in software development, with a strong foundation in backend engineering.

  • Ideally Python.

• You're comfortable working with complex product architectures and have a deep understanding of modern software design principles.

• You have experience shipping user-facing products at scale and take full ownership of your work, beyond the code.

• You think in terms of systems and are pragmatic when solving problems under real-world constraints.

• You write clean, testable code and care about building high-quality software that lasts.

• You thrive in collaborative environments, communicate effectively, and bring clarity to ambiguous situations.

• You value feedback, learning, and continuous improvement for yourself and the team.

At Gorgias, we value individuals from diverse backgrounds. We recognize that not everyone will check every box on day one, and that’s perfectly fine. If you’re enthusiastic about technology and eager to develop your skills, we encourage you to apply.

Interview process

Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.

1. Meet one of our tech recruiters (30 minutes)

2. Meet two of our Engineering Managers (45 minutes)

3. Technical Stage: Live System design assessment (60 minutes) & live coding session (60 minutes)

4. Meet the CTO and co-founder (30 minutes)

After completing these steps, we conduct reference checks before extending an offer.

Perks and Benefits

• 🏖️ 5-week vacation plus 2 weeks RTT

• 🤕 Paid sick leave

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 🚊50% of public transportation reimbursed

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile)

• 🏥 We provide private health insurance (we use Alan)

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!