Security Consultant - Brazil - CloudSEK

ABOUT THE ROLE

An ideal Cyber Security Consultant demonstrates an aptitude for learning new technologies, evidenced by the ability to expand upon core knowledge. She/he would be highly analytical with the ability to derive facts quickly, methodically, and accurately. This is a partial technical role with customers facing responsibility to solve product and cybersecurity-related problems of low to high complexity. You will act as a focal point for the prospect problem resolution.

Responsibilities:

• You will be responsible for leading the advisory role for one complete region.
• Go one step ahead and identify any issues that are over the tool's capabilities and analyse the business impact of the same.
• Maintain quality service by following organization standards.
• Evaluate existing processes and propose new ones/strategies.
• Develop strategies to promote team member adherence to company regulations and performance goals
• Conduct team meetings to update members on best practices and continuing expectations

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Develop and maintain long-term relationships with the customers
• Forecasts and tracks client account metrics
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Ensure timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Monitor and analyze customer’s usage of our product, prepare reports
• Work with the Sales team to onboard and integrate new clients and develop existing client relationships
• Monitor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
• Continual improvement of the contract and its service

Skills Required:

• Have at least 3+ years of relevant industry experience in client-facing roles and account management
• Been part of the Cyber Security domain - Mandatory.
• Proficiency in handling languages such as Portuguese and Spanish is mandatory.
• The ability to think logically.
• Solid team player.
• Ability to interact confidently with clients to identify what the security problem is and explain the solution.
• Problem-solving skills
• The ability to prioritize workload and time management skills
• Enjoys solving problems and displays an eagerness to learn new technologies/skills.
• Team handling capabilities
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Self-motivated and able to thrive in a start-up cultur

Technical Expectations:

• Mid to senior-level experience in information security or related fields.
• Intermediate level of knowledge in cyber security.